Job Overview
Wargaming’s Center for Player Insights is hiring an experienced UX Researcher to champion player needs and inform product decisions across live-service and in-development titles.
You will partner closely with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions, select the most suitable methods, and run both in-lab and remote UX research studies. You’ll synthesize findings into clear, actionable recommendations that influence roadmaps and player experience quality.
Reports to
- Director of Player Insights
What will you do?
- Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely.
- Translate stakeholder questions into clear business goals and research objectives. Define research hypotheses and sampling plans.
- Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations. Drive timelines and keep stakeholders aligned across multiple projects.
- Partner with Research Operations on participant recruitment and incentives, and lab or remote setups. Uphold research ethics and data privacy best practices.
- Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on.
- Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming.
- Stay current on industry trends and play Wargaming titles to build deep product understanding.
- Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays.
What are we looking for?
- 4+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scoping and delivering research.
- Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills.
- Strong grasp of UX research theory and qualitative methods, and ability to select the right approach for the question at hand.
- Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives.
- Excellent communication skills, including clear writing, confident facilitation, and engaging presentations to cross-functional teams.
- Strong project management skills, able to run multiple studies concurrently, meet deadlines, and keep stakeholders aligned.
- Collaborative, curious, and detail-oriented. Enjoy solving complex problems and working closely with others.
- Able to quickly build rapport and credibility with diverse participants and stakeholders.
- Passion for video games and player experience.
- Fluency in English, written and spoken.
- US work authorization: You are able to join the team without going through additional authorization.
What additional skills will help you stand out?
- Experience working with multicultural, globally distributed teams and across time zones.
- Understanding of the game development process, live-service, and free-to-play (F2P) models.
- Experience playing Wargaming titles.
- Experience conducting longitudinal studies and complex playtesting programs.
- Comfort using AI tools to improve research workflows while maintaining research rigor, ethics, and data privacy.
- Ability to mentor peers or contribute to team research standards and best practices.
- Leadership skills or interest in growing into broader ownership over research initiatives.
- Fluency in languages other than English.
Work mode
- Hybrid (3 days of work from Austin office, Tuesday - Thursday)
- This role is eligible for relocation support within US
- This role isn't eligible for immigration support (visa sponsorship)
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Austin include:
- Additional paid time off Birthday Leave and Marriage Leave, Compassionate Leave
- Parental Leave Benefits
- Flexible working hours
- Video game areas, Table tennis set up, and more...
- Health Insurance (including family coverage), 401k plan
- Mental well-being program (iFeel)
- Wellbeing perks (Dedicated Well-being room)
- Career development and education opportunities within the company
- Employee discounts
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- Company events
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
Skills Required
- 2+ years of hands-on UX or user research experience in a business environment
- End-to-end ownership of research studies, including independent scoping and delivery
- Experience conducting in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews
- Strong moderation skills
- Strong understanding of UX research theory and qualitative methods
- Ability to select appropriate research methods for specific questions
- Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into research objectives
- Excellent written and verbal communication, facilitation, and presentation skills
- Strong project management skills and ability to manage multiple concurrent studies and deadlines
- Ability to collaborate with cross-functional teams and diverse participants
- Passion for video games and player experience
- Fluency in written and spoken English
- US work authorization without additional authorization processing
- Experience with multicultural, globally distributed teams and multiple time zones
- Understanding of game development, live-service, and free-to-play models
- Experience playing Wargaming titles
- Experience conducting longitudinal studies and complex playtesting programs
- Comfort using AI tools while maintaining research rigor, ethics, and data privacy
- Ability to mentor peers or contribute to research standards and best practices
- Leadership skills or interest in broader research initiative ownership
- Fluency in languages other than English
What We Do
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 5,000+ employees in multiple offices around the world. Over 200 million players enjoy Wargaming’s titles, including the top-of-the-line projects World of Tanks, World of Warships, World of Tanks Console, and World of Warships Legends, across all major gaming platforms. Today, we also actively create mobile products within the MS-1 studio that develops colorful games for mobile and portable platforms. The team's portfolio includes the World of Tanks Blitz cross-platform shooter that has been downloaded more than 120 million times worldwide. A career with our company means always meeting interesting challenges and gaining valuable experience while working with world-class experts. Take your place among our passionate and experienced team and bring out the best in yourself at Wargaming!
