The Role
The UX Researcher will conduct end-to-end research to gather actionable insights, support product development, and empower teams across the organization.
Summary Generated by Built In
The NordVPN Design Team is a dynamic, multidisciplinary group of product designers, web designers, UX researchers, UX writers, and graphic designers. We're building the future of digital freedom across our cybersecurity suite—helping millions of users own their online lives. We aim to simplify the complex world of cybersecurity for everyone. We thrive on direct feedback to help each other grow and believe in the freedom to take initiative, be bold, and run with new ideas to define the future of online safety.
We’re seeking a curious and determined UX Researcher to join our UX research team and play an active role in shaping product success. Strong initiative, adaptability, ability to connect user understanding with product and business outcomes are key to thriving in this role. If this vision resonates with you and you have experience with hands-on qualitative research of user-facing digital apps, we’d love to meet you.
Main Responsibilities
- Initiate, plan and conduct end-to-end research—designing studies, engaging with participants, analyzing results, and sharing meaningful insights.
- Deliver timely, actionable insights in clear, engaging, and reusable formats to inspire and inform teams across the organization.
- Ensure research insights actively shape decisions, becoming a lasting part of how we build products.
- Balance strategic and tactical research, aiming to add strategic dimension to tactical work.
- Support and empower non-researchers to do research, providing guidance and encouragement along the way.
- Build strong relationships across teams as a proactive, curious, and involved team member.
Core Requirements
- Proven experience in UX research, particularly in qualitative methods with a focus on digital applications.
- Ability to think holistically about user flows and journeys, understanding how individual interactions fit into the whole user lifecycle.
- Proactive and curious mindset, with the ability to take ownership and push forward, navigate uncertainty and shifting priorities.
- Skilled in linking research to product and business goals and outcomes.
- Passion to elevate research beyond dry presentations and reports – seeing insight sharing as an opportunity to inspire, using visual storytelling, interactive formats, and stakeholder involvement to ensure findings drive real change.
Bonus Points
- Portfolio or case studies that showcase your process, approach, and impact in previous projects.
- Interest and experience in building ResearchOps (e.g., participant panels, research repositories).
- Experience in empowering non-researchers to do research.
- Enthusiasm for experimenting with new tools, methods, or approaches that make research more effective and closer to decision-making.
Salary range
- Gross Salary 2900 - 4900 EUR/Month.
About Us Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily. NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide. And we’re always looking to expand our team of: • Future shapers • Restless achievers • Self-movers • Honest communicators • Team players What We Offer • Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand; • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential; • Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best; • Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check; • Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us; • More free time. Stay with us and additional vacation days will be added to your calendar; • Additional paid leave. Additional days are covered by us in cases of illness or special occasions; • Flexibility. Flexible working time arrangement. Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL
About Us
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.
And we’re always looking to expand our team of:
• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players
What We Offer
• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
• More free time. Stay with us and additional vacation days will be added to your calendar;
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
• Flexibility. Flexible working time arrangement.
Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL
Top Skills
Qualitative Research
Visual Storytelling
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Nord Security is one of the world’s leading providers of digital security and privacy solutions for businesses and individuals. We are a home for advanced security solutions that share the Nord brand and values. Today, our products are used by millions of customers worldwide and praised by all the major cybersecurity experts and top media outlets. Since 2012, we have been creating and building award-winning products: NordVPN - the fastest VPN on the planet, built to protect your online traffic and privacy with next-generation encryption. NordLayer - an adaptive network access security solution for modern businesses, helping organizations to fulfill scaling and integration challenges. NordPass - a password manager designed with the user in mind, from simplicity to security. Built using zero-knowledge encryption. NordLocker - a powerful end-to-end encryption tool for safely storing and sharing files. Comes with secure cloud storage. Our community of cybersecurity experts, software developers, engineers, data analysts, and other tech professionals share one common goal – create a safe cyber future for everyone. Explore our open positions here: https://nordsecurity.com/careers Or refer a friend or colleague: https://nordsecurity.com/referrals Learn about our Privacy notice for recruitment candidates here: https://bit.ly/3mJFoAy
