UX Operations Manager

Job title: UX Operations Manager

Location: London/Bristol - Hybrid

Salary: £57,600 - £72,000

Team: Product

Reporting To: Head of UX

Closing date for applications: Monday 23rd February 2026

This role is based in London or Bristol and requires existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.

Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.

Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.

With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.

At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.

What will I be doing?

We are looking for a UX Operations Manager to join Kaluza’s UX team. In this Senior role, you will focus on increasing our team's operational maturity, helping us scale our impact and streamline how we deliver work across the organisation.

Your core responsibilities will include:

You will focus on three core pillars: Research Operations, Enabling Quality Design & Delivery and Tooling & Team Events

Research Operations

• Research Recruitment: Improve our frameworks for how we recruit participants for research and reduce recruitment lead times
• Insight Management: Refine how we centralise and communicate research findings, ensuring we have a searchable, compliant repository of user knowledge.
• Governance & Ethics: Be the guardian of research standards, GDPR and data compliance, data governance, and ethical research processes.
• Reporting: Contribute to UX delivery reporting, using data to track activity and impact. 

Enabling Quality Design & Delivery 

• Scale Product Design: Collaborate with Designers, Product Managers and Engineers to ensure the effective operationalisation and governance of our growing Design System.
• Quality: Work closely with UX Leadership on standardising Design quality control while enabling fast flow in delivery. AI Integration: Identify opportunities to integrate AI to improve our Design and Research workflows.

Tooling & Team Events

• Tooling Strategy: Manage access, procurement, vendor relationships, and renewals for our tooling stack including Figma, Dovetail and Smaply. Identify and trial new tooling and processes. Ensure new joiners have access to the right UX tools from day one.
• Budget Tracking: Monitor spend and costs across UX software, training and recruitment.

Organise Team Workshops: Plan and organise strategic workshops and events for the UX team (in-person and remote) to foster collaboration and connection.

About You

Ideally you’ll have/be:

• Proven experience in Design Operations, Research Operations, or a similar program management role. You know how to drive measurable adoption of frameworks and processes at scale.
• You can analyse a messy workflow, identify the bottlenecks, and design a solution that saves time – specifically utilising automation or AI tools where appropriate.
• Experience managing budgets, raising purchase orders, and handling vendor procurement processes using platforms such as Vendr.
• You understand the user research lifecycle. You understand what Researchers need to be compliant and effective – eg. consent forms, PII management, recruitment timelines.
• You’re an excellent facilitator who can clearly communicate operational changes.
• You are driven by curiosity, exceptionally organised, a creative problem solver, and are comfortable working in a fast-paced environment undergoing rapid growth and change.
• You will drive awareness, adoption and adherence of our frameworks, playbooks and tools across Kaluza, helping our teams work smarter as we grow.

What will set you apart

• SaaS / B2B / Enterprise tech scale-up or start-up experience
• Experience working with globally distributed teams
• Experience in complex, regulated sectors (eg. Energy, Fintech, Gov, Healthcare)
• Familiarity with our specific tool stack: Figma, Dovetail, Jira, Confluence, Gemini

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Read more about our values over on our careers site.

From us you’ll get

• Pension Scheme
• Discretionary Bonus Scheme
• Private Medical Insurance + Virtual GP
• Life Assurance
• Access to Furthr - a Climate Action app
• Free Mortgage Advice and Eye Tests
• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday
• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
• Dedicated personal learning and home office budgets
• And more…

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.
You can also find our Applicant Data Protection Policy here.