Description

Are you interested in helping build intuitive and delightful user experiences to help shape an industry? Zywave is seeking a high-potential User Experience (UX) Designer who has a passion for creating easy-to-use, value-adding software applications. You will be joining a team of professional designers and researchers who strive to amplify the voice of our users in a collaborative and fun work environment. Ideal candidates are obsessed with good user-centered design practices and have an eye for detail. If you are a confident self-starter with a strong desire to continuously learn and design custom software from the ground up, we would love to meet you.

What you will do:

Basics

• Work alongside an empowered product team to create software and experiences that delight our customers.
• Direct the team's focus towards considering the software user and their requirements
• Build and document our design system to create standards and consistency for our entire application suite.
• Think big picture and develop workflows and visuals for an end-to-end customer journey
• Facilitate regular design review meetings.
• Give and solicit feedback from other team members to learn from one another and see the problem from a variety of angles.
• Be approachable and establish mutual respect and trust with product managers, engineers, quality assurance, and other cross-functional teammates.
• Drive user experiences from start to finish that deliver results and connect with Zywave's customers.

Visual Implementation

• Prototyping: Create high-res UI mockups, wireframes, user workflow diagrams, and prototypes to communicate specs & requirements visually to product delivery teams.
• Whiteboarding: Comfortable standing at the front of the room and leading a group through a design brainstorm at a whiteboard with marker in hand.
• Design standards: Ensure a consistent user experience across all Zywave software products through applying and contributing to the standards in our proprietary design system.
• Illustration: Can produce highly styled illustrations that have meaning and are easy to understand.
• Animation: Understands motion graphics and can apply those skills to create an engaging user experience.

Customer research

• Work with a product team to understand customer problems, then create and test prototypes as a solution to those problems.
• Facilitate research interviews to uncover customer pain points and desires.
• Run through usability tests with customers to uncover areas of uncertainty and streamline product workflows.
• Build and present customer insights to help drive decision making.

Required personal competencies

• Empathy: The capacity to place oneself in another's position.
• Curiosity: constantly learning and thinking about self-improvement.
• Enthusiasm: Focuses on the positive aspects of any challenge.
• Collaboration: proven ability to work as a team player.
• Transparency: ability to give and receive feedback in a positive, constructive manner.
• Organization: ability to multi-task and meet deadlines.

Preferred Education or Experience

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or related field of study or similar work experience.
• 5+ years' experience in a UX/UI Design or related field.
• Understanding of the insurance industry.
• Proficient in the Adobe Creative Suite and Microsoft Office.

Company Background

Why pick Zywave? Zywave is a cutting edge, web-based SaaS company that has revolutionized the insurance industry by helping independent agencies leverage technology solutions to grow their business in employee benefits and property and casualty markets. Zywave has been a highly profitable and growing business for over 20 years and is consistently voted a Top Workplace, also earning an award for Milwaukee's Coolest Office.

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