Fearless complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please email [email protected] to submit a formal request to Human Resources.
CompensationOur Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.
We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work.
- Minimum Salary: $83,347
- Salary Midpoint: $106,268
- Maximum Salary: $129,188
- Hiring Range: $120,000 - $125,000
- Hybrid opportunity in Columbia, MD. Potential for up to 2 days telework.
Employment Type
Full-time
What you’ll be doing:We’re looking to change the world by building software with a soul, and we want your help.
The User Researcher II plans, designs, and conducts research activities with users that help teams gain a deep understanding of the people that use the products and services we create and work on. They are responsible for conducting user research, analysis and synthesis, persona development, and usability testing to unearth human insights in order to guide the application of design of digital products and services.
We need your design and skills! Our teams typically work together to determine the right languages and tools for the job. What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates who:
Responsibilities and Contributions Organizational and Leadership Role- Independently executes and implements solutions with minimal direction from senior Designers or team leaders.
- Coaches and mentors others to develop their professional skills and improve the quality of their work.
- Strengthens Fearless’ research community and fosters positive collaboration across the company.
- Communicates research findings, conceptual ideas, detailed designs, design rationale, and goals both verbally and visually.
- Presents findings and articulates opportunities to cross-functional teammates and stakeholders.
- Guides and leads team members in analysis and synthesis when needed.
- Collaborates closely with other Researchers, Designers, Product Managers, and Engineers to identify research objectives.
- Coaches interdisciplinary teams on basic research and synthesis skills, and co-facilitates synthesis sessions.
- Collaborates with Visual Designers to help translate insights into visual artifacts.
- Conducts qualitative and quantitative research, managing research participants in an efficient, inclusive fashion in accordance with privacy guidelines to meet research objectives.
- Develops and carries out research plans.
- Implements an evidence-based approach to craft information radiators, such as user personas, journey maps, and service blueprints to communicate insights.
- Designs and carries out research activities with users and team members to help them get a deep understanding of the people that use products and services.
- Informs policy and proposition by aligning research activities and objectives.
- Applies user-centered design practices in an agile workflow to deliver timely findings.
- Conducts iterative design activities, such as observational studies, customer interviews, usability testing, and other forms of requirements discovery.
- Analyzes and synthesizes the results of usability testing and other research methods to provide recommendations for change and improvement to products and services.
- 10 plus years of experience with Bachelor's in Computer Science (or related field).
- Obtain an Active TS/SCI Full Scope Poly Clearance.
- Experience in conducting of the usability and software engineering cycle phases.
- Experience creating user interface design specifications through researching and documenting user requirements including profiles, frequent tasks, workflows, and user scenarios while working closely with application developers.
- Experience conducting usability testing proficiency in one or more design tools such as Adobe Creative Cloud, XD and PenPot.
- Experience with a wide variety of research and synthesis methods applied across the product development process.
- Experience with user experience design, service design, and human-centered design practices.
- Demonstrated ability to align user research activities to help the team understand changing user behavior.
- Experience creating and implementing research plans.
- Experience effectively implementing a variety of research methods.
- Demonstrated understanding of the diversity of users of Government services and the need to make services usable and accessible for everyone.
- Ability to collaborate, actively network, and provide diverse feedback to the team at times when information can be fully absorbed.
- Experience working in agile environments, including an awareness of agile tools and how to use them.
- Knowledge of the technologies used to build and operate digital services.
- Experience recruiting end users for research activities.
- Demonstrated ability to identify and communicate constraints and work within them.
- Ability to conduct analysis and visualization of large, multi-faceted data sets.
- Ability to operate and manage work, strategically reason, build relationships, and influence others.
- Knowledge of the social and technological context for Government products and services.
- Experience in service design, visual design, interaction design, content design, and/or user research.
- Experience working with Government customers.
Over the years, we’ve honed our interview process to help ensure that every team member we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews! Depending on the role's/project's requirements, the interview process may include some differences. At the minimum
- Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest.
- Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities.
- Business Interview: At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.
Fearless Digital builds software with a soul. As a division inside Fearless, we're part of its digital services integrator model to unlock the power of organizations, people and tech. Our division designs, engineers, and delivers digital solutions to solve problems and drive impact. Using iterative development cycles, we minimize risk for our customers and efficiently deliver intuitive and responsive technology. In this way, we help set the stage for tech to work better for people. That's not our only goal, though. We also strive to create a purple culture that makes our team members excited to come to work every day. We take a holistic approach to our people’s well-being, and our culture and benefits are designed to support our people in working the way they like best. We encourage our people to pursue their passions, both in and out of the office. With flexible schedules, continuing education support, and a family-friendly work environment, we’ve created a culture that allows our team to thrive professionally and personally.
Fearless believes in equal opportunity employment. We won’t discriminate against any employee or applicant on the basis of race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we’re committed to providing an inclusive and welcoming environment for our team, our family members, our clients, our subcontractors, and our vendors.
Fearless Digital BenefitsBenefits Eligibility:
- Full-time team members are eligible for benefits upon beginning employment at Fearless
- Part-time team members are only eligible for 8.75 days of safe & sick leave
- Interns and 1099 team members are not eligible for Fearless benefits
Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package, for full-time team members, exclusively:
- Life-friendly schedules
- Family-friendly workplace
- We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage. We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options. We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance.
- Tech, education / training, and wellness allowances
- Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
- Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
- Total Pet Plan
- Employee Assistance Program
- Up 12 weeks of FMLA paid at 100%
- PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date (see table below) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance.
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What We Do
We're a full-stack digital services firm in Baltimore, Maryland with a mission to create software with a soul - tools that empower communities and make a difference. Fearless delivers sleek, modern, and user-friendly software designed to push the boundaries of possibility, to create a world where good software powers the things that matter. Our clients are changemakers who want to use technology to make the world a better place. They know that digital transformation will improve services for all and we're here to help support their passion for better. Fearless has partnered with the Government to successfully launch multiple projects which include: -SBA.gov: We run the digital face and all infrastructure that powers SBA.gov. -SBA HUBZone Modernization: We are the firm that did the modernization of SBA's HUBZone technology. -Login.gov: Fearless currently is the prime contractor supporting the development of Login.gov the central identity provider into government services. -Search.gov: A platform that supports nearly 2,000 search boxes on Federal websites, free of charge. It provides both critical searching capabilities to these sites and key information on trends, queries, and results for administrative users. -Challenge.gov: Furthers the mission of “delivering value and savings in real estate, acquisition, technology, and other mission-support services across government.” -US Air Force (BESPIN): A center of excellence in digital, mobile, data, and technology. BESPIN collaborates with divisions throughout BES to help them with their own transformations, working with them to build teams, platforms, standards, and digital services.
