UX Designer, GDC

Summary

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We partner with our customers to deliver cloud-based core, data, and digital solutions that power the property and casualty (general) insurance industry.
As part of our Global Delivery Center in Kuala Lumpur, you’ll work with regional and global teams to design digital experiences that help insurers serve their customers better.

Job Description

Role Overview
We are looking for a UX Designer to join our PS – GDC Digital team in Kuala Lumpur. You’ll work as a core member of project teams, contributing to the design of intuitive, performant digital experiences for insurance customers, agents, and internal users on the Guidewire platform (including Jutro).

Your Role as a UX Designer

As a UX Designer, together with our colleagues, we strategically solve business realities and execute scalable solutions for enterprise and customer-facing applications.  You will:

• Work independently but also at the direction of a Lead UX Architect

• Work collaboratively with Business Analysts (BA), customer, development and consultant teams to drive out designs that align to project/business objectives and are technically feasible

• Work with project team members to create compelling user experience in Figma following an Experience Led Design (ELD) process

• Document designs clearly to support a smooth design-to-dev handoff and collaborate closely with developers to ensure design accuracy.

• Craft and specify the user interface style and theme to production quality aligned to our customers brand working with design tokens

• Provide expert guidance to our customers on UX best practices and lead them towards user-centered solutions, communicate and advocate for our internal design standards and process to our customers to help them align with our practices

• Work in an Agile environment following the Scrum methodology

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What You’ll Bring

• Experience with design and collaborative tools like Figma, Miro, Photoshop, Microsoft Office, Google Workspace etc.

• Experience or knowledge of working with design systems and design tokens

• Fluent business English required; additional languages (e.g., Chinese, Japanese) are a plus

• Must demonstrate excellent organizational skills 

• Keen attention to detail is required

• Have the ability to manage multiple tasks and projects

• Demonstrated ability to embrace emerging technologies—especially AI—and apply data-driven insights to drive innovation, productivity, and continuous improvement.

Preferred But Not Required

• Insurance domain knowledge and/or experience in financial services

• Strong relationship management skills

• Experience with any insurance carriers or technology implementation partners

• Knowledge or training in Design Thinking principles

Qualifications

• Bachelors or masters program in: Human-Computer Interaction, Industrial Design, User Experience Design, Design Thinking, or a field related to user experience design with an accredited college/university is preferred.

• 1-3 years of user experience design, interaction design, and user interface design in enterprise and complex business processes

What Makes You a Great Fit

You’ll thrive at Guidewire if you embody our core values:

• Collegiality: We work together as equals, value diverse opinions, and support one another.

• Integrity: We act with honesty and transparency in everything we do.

• Rationality: We favor thoughtful, data-driven decisions over assumptions or ego.

#LI-AA1

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.