We have been a remote-first organization since our inception and are passionate about work-life balance, building impactful teams, and committed to creating environments that encourage collaboration, different points of view, and creative solutioning.
Truss is seeking a collaborative and versatile user experience designer with a strong foundation in research and workflow-based service design. In this role, you will work on a range of products, from custom web applications to implementations of commercial off-the-shelf (COTS) enterprise systems like Salesforce. Your role will focus more on shaping user journeys and service experiences than on building UIs from scratch.
You should be comfortable with navigating ambiguity, distilling insights into actionable recommendations, and communicating design rationales to stakeholders. Must be adept at navigating stakeholder dynamics and approaching difficult conversations with clarity, empathy, and professionalism. An ideal candidate is passionate about human-centered design, thrives in cross-functional teams, and enjoys consulting.
This role is expected to work 35 hours per week including the core hours of 10:00am - 4:00pm ET
Must be able to travel to Baltimore, MD twice per calendar year.
Hourly rate is $80 - $88 dependent on experience.
Contract lasts through April 2027 with potential to extend.
Your Skill Set
- Background in human-centered design, research, and service design
- Experience conducting research independently, leveraging mixed-methods based on project needs and timelines
- Ability to synthesize and translate insights into actionable, stakeholder-ready recommendations
- Comfortable designing complex, form-based user flows and prototypes
- Comfortable working with an agile mindset that embraces iterative delivery, continuous feedback, and adaptive planning within an agile team environment
- Skilled at articulating a compelling design rationale to both technical and non-technical audiences
- Understands Section 508, plain language, and accessibility patterns
- Interest in consulting and an ability to demonstrate the value of design in enterprise or government settings
- Skilled in growing and managing diverse stakeholder relationships
- Excellent communication skills, high emotional intelligence, adaptability, and be comfortable with client-facing interactions.
- Able to collaborate regularly across the team and with external development teams working on related projects.
- Comfortable with design decision-making and with explaining your decision-making to internal project team and client-facing audiences
- Comfortable working fully remotely using tools like Slack, Zoom, G Suite, Figma, Jira, Confluence, Teams, and SharePoint
- Strongly Preferred: Experience designing for Salesforce, including familiarity with:
- Experience or Service cloud
- Lightning Design System (SLDS)
- Standard Salesforce UI patterns
- Platform capabilities and limitations
- Configuration versus customization tradeoffs
- Bonus points: Experience working with government agencies (federal or state)
Skills Required
- Background in human-centered design, research, and service design
- Experience conducting research independently using mixed methods
- Ability to synthesize insights into actionable stakeholder-ready recommendations
- Experience designing complex, form-based user flows and prototypes
- Ability to work within an agile team environment
- Ability to articulate design rationale to technical and non-technical audiences
- Understanding of Section 508, plain language, and accessibility patterns
- Interest in consulting and ability to demonstrate design value in enterprise or government settings
- Ability to grow and manage diverse stakeholder relationships
- Excellent communication skills, emotional intelligence, adaptability, and client-facing comfort
- Ability to collaborate with internal teams and external development teams
- Comfort working fully remotely with collaboration and design tools
- Salesforce design experience, including Experience or Service Cloud, SLDS, UI patterns, platform capabilities, and configuration versus customization tradeoffs
- Experience working with government agencies
- Eligibility to work in the United States
- Ability to pass a federal background check if required by the client or project
- Residence and work location within the contiguous United States
- Ability to travel to Baltimore, Maryland twice per calendar year
What We Do
Truss is a remote-first, fully distributed, salary-transparent civic tech organization known for our consultative human-centered approach and our ability to build diverse and resilient teams. As a professional services company we help organizations and government agencies modernize and scale digital services, impacting the lives of millions of people through user-centered software development. We think big when developing product vision but start small by aligning teams and stakeholders around ways we can drive the most value in the shortest period of time. We push boundaries of what is familiar, accepted, and expected in a direction that moves the bar defining excellence. We take a consultative human-centered approach, build diverse and resilient teams and work collaboratively to transform client projects that impact over 20 million end users.
