Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance (RM&C), you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about challenging the status quo and striving to be best in class.
As a UX Design Lead, Vice President in the Digital Strategy & Enablement team, you will tackle complex challenges and translate them into simple, sleek, and elegant forms and interfaces for stakeholders across JPMorgan Chase. You will shape end-to-end product experiences by improving existing flows and designing new features and enhancements across multiple products, partnering closely with developers, stakeholders, and other UX designers. You will lead initial UX research and early discovery—planning and facilitating sessions to validate problem statements, uncover user needs, and inform experience direction. You will bring strong proficiency in Figma and a deep understanding of every stage of the design process—from research and synthesis through interaction design, visual polish, and final delivery—grounding decisions in user needs and information hierarchy to ensure experiences are intuitive, efficient, and outcomes-driven.
Job Responsibilities
- Drive a user-centric design approach for complex, highly functional business solutions through rapid testing, iterative prototyping, and continuous refinement.
- Lead initial UX research and early discovery by planning and facilitating sessions to validate problem statements, uncover user needs, and inform experience direction.
- Lead cross-functional design thinking workshops that enable human-centered problem solving and align teams on outcomes.
- Design, brand, and build intuitive, polished user interfaces in partnership with product owners, developers, and business stakeholders.
- Build strong stakeholder relationships through direct communication—clarifying vision and direction, and presenting design concepts, rationale, and trade-offs.
- Foster a collaborative design process with product owners, developers, and business stakeholders.
- Set design direction grounded in user research and insights, translating needs into clear information hierarchy and interaction patterns.
- Contribute to and help evolve the design system and component library to drive consistency, scalability, and quality.
- Own your solution through delivery by providing clear specifications, supporting QA, and maintaining status and transparency with partners.
- Provide day-to-day direction and leadership to a junior designer, including work planning, design feedback, and coaching to support growth and delivery quality.
Required qualifications, capabilities, and skills
- 5+ years of experience in UX/product design, interaction design, or a related field delivering user-centered digital products and complex workflows.
- Expert proficiency in Figma (Figma Design, Figma Slides, FigJam, and Figma Make).
- Portfolio available for review.
- Growth mindset with a strong problem-solving orientation and desire to continuously learn and develop.
- Proven track record leading UX to deliver user-centered products, including facilitation of collaborative working sessions, mentoring junior designers, and strong presentation and visual communication skills.
- Knowledge of service design, design systems, and agile methodologies.
Preferred qualifications, capabilities, and skills
- Familiarity with intelligent solution technologies (e.g., Tableau, Pega, Microsoft Power, Sigma, Databricks).
- Ability to leverage “vibe coding” (LLM-assisted rapid prototyping) to quickly generate UI concepts, interaction patterns, and lightweight prototypes that accelerate design exploration and iteration.
- Illustration, animation/motion, and photo-realistic image editing skills.
- Ability to design effectively with financial data and market information.
- Mobile experience (responsive and/or native).
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in UX/product design, interaction design, or a related field delivering user-centered digital products and complex workflows.
- Expert proficiency in Figma (Figma Design, Figma Slides, FigJam, and Figma Make).
- Portfolio available for review.
- Growth mindset with strong problem-solving orientation and desire to continuously learn and develop.
- Proven track record leading UX to deliver user-centered products, including facilitation of collaborative working sessions, mentoring junior designers, and strong presentation and visual communication skills.
- Knowledge of service design, design systems, and agile methodologies.
- Provide day-to-day direction and leadership to a junior designer, including work planning, design feedback, and coaching.
- Familiarity with intelligent solution technologies (e.g., Tableau, Pega, Microsoft Power, Sigma, Databricks).
- Ability to leverage "vibe coding" (LLM-assisted rapid prototyping) to quickly generate UI concepts and lightweight prototypes.
- Illustration, animation/motion, and photo-realistic image editing skills.
- Ability to design effectively with financial data and market information.
- Mobile experience (responsive and/or native).
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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