The Role
The UX Design Consultant will lead user research, create IA/UX artifacts, guide cross-functional teams, and enhance digital experiences for clients.
Summary Generated by Built In
ImageX has an immediate opportunity for an Senior level UX Design Consultant with a passion for user testing, user research and information architecture. ImageX is a full-service web agency where innovation and learning are prized and everyone’s voice is heard. Your colleagues are passionate about creating digital experiences that people love and deliver results.
This is a freelance remote position (~20 hours/week; variable during business hours based on project requirements) with plenty of opportunities to grow with an industry-leading web development agency that values work/life balance.
About You:
You’re a senior UX consultant who thrives in smart, collaborative teams and lights up at a good challenge. You command a room—facilitating with clarity, telling the story behind your decisions, and turning ambiguity into crisp next steps across PM, Engineering, Design, and Content. You wield AI as a responsible force-multiplier—boosting pace and polish without compromising quality, privacy, or ethics.
About the Position:
We’re adding a Senior UX Consultant who loves the front line—leading discovery, shaping IA/UX, and delivering accessible, measurable design outcomes for clients. You’re a curious, always-evolving pro who tracks digital trends (and uses AI responsibly) and loves sharing what you learn with the team. If you thrive in a consultative, client-facing role and manage your work like a champ, you’ll fit right in.
As a UX Design Consultant, you will...
Partner with clients and internal stakeholders to uncover goals and user needs, then translate them into clear, decision-ready artifacts. You’ll plan and run user research, develop personas, user flows, and journey maps, and use these to define a coherent information architecture. You’ll produce sitemaps, wireframes, and prototypes that make navigation intuitive, content easy to find, and scope risks visible early.
You’ll work closely with the Director of Digital Strategy on content audits, metadata, and taxonomies to improve discoverability and SEO. You’ll monitor performance with web analytics, evaluate clients’ information architecture over time, and recommend targeted enhancements that measurably improve the user experience.
Across delivery, you’ll guide cross-functional teams—PM, Development, Designers, BAs, and Content—through design reviews and iterative improvements, aligning IA and UX decisions with visual design and business objectives while keeping accessibility and best practices front and center.
You Need:
- Discovery facilitation: Proven ability to lead discovery/prioritization/user-testing sessions, present persuasively to executives, and handle live Q&A.
- Stakeholder alignment: Demonstrated success collaborating with clients and cross-functional partners to translate business goals, target audiences, and user needs into IA decisions.
- User research: Hands-on experience planning, running, and synthesizing interviews and usability tests into clear insights and recommendations.
- Core UX artifacts: Track record producing personas, user flows, and journey maps that guide structure, content, and scope.
- Information architecture: Expertise creating and maintaining navigation, sitemaps, taxonomy/labeling, plus wireframes and interactive prototypes; as well as adapting work based on evidence (e.g., card/tree testing).
- Content partnership: Experience conducting content audits/gap analyses and aligning IA with visual design and content strategy alongside Designers, BAs, and Content.
- Accessibility & best practices: Applies current IA/UX standards (incl. WCAG considerations) and drives measurable improvements.
- Responsible AI in UX: Practical use of AI to accelerate research synthesis, design exploration, and feedback analysis—while upholding privacy, consent, and anonymization and optimizing workflows/budgets.
- Tool proficiency: Advanced with Figma (incl. FigJam), Optimal Workshop Suite, and Google Docs/Sheets/Slides (or equivalents).
Bonus:
- Agency/consultancy background: Experience operating in fast-paced, multi-client environments.
- Client website delivery: Experience building websites for clients end to end (e.g., IA/UX for CMS-driven sites), collaborating through launch and iterative improvements.
- Team leadership: Experience leading or mentoring junior team members through critiques, pairing, or project guidance.
How to Apply:
Please apply through our online application form and provide a cover letter.
Compensation
Hourly Rate Range: $75.00-$85.00/hour CAD (*based on benchmarking for our Vancouver location - subject to change based on location and experience)
Pay Equity
Our focus is ensuring fair compensation based on the unique skills and experience of each team member while aligning with defined pay ranges established through extensive market research.
Where our team members are located is crucial for operational efficiency, client service, and compliance with provincial legislation. Even for remote positions, specific placement within a Province or Territory influences the cost of living and market compensation, resulting in potential rate variations.
Inclusion at ImageX:
At ImageX we operate as a team, focused on holding space for and fostering a sense of inclusion for all members of our team! We have a deep respect for each individual's strengths, points of view, experiences, and barriers. We are committed to supporting our team members and working together to remove barriers wherever possible.
We welcome you to come as you are, and rest easy knowing that your differences are what make you special. Regardless of who you love, what gods you worship - (or don’t!), the color of your skin, and whatever barriers you may face in life. We are here for all of it, as it is our differences that allow us to be a better team, one that allows us to think critically, drive innovation, and deliver better business results for our clients.
About ImageX:
Enterprise Drupal, Simply Delivered.
Our team is a distributed workforce with established teams in Canada, Ukraine, and Brazil. We put extra emphasis on enhancing the virtual relationships, but also work hard to create opportunities to have face-to-face co-working days and other get-togethers in each region whenever possible. Our goal is to exceed the expectations of both clients and our team – which means we value creativity, involvement, flexibility & being crazy in love with what we do.
ImageX is an award-winning enterprise Drupal agency that was founded in 2001. We’ve helped global brands including Apple, YMCA, and Trinity University architect complex technical solutions and create meaningful digital experiences through user experience, content strategy, visual design, and ongoing digital strategy. Learn more about us at http://imagexmedia.com/about.
Top Skills
Figma
Google Docs
Google Sheets
Google Slides
Optimal Workshop Suite
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The Company
What We Do
Founded in 2001, ImageX is a technology & web agency with a global reach. We've helped brands across the world such as Disney, Apple, YMCA, Samsung, Adidas, Adobe, and Stanford University architect complex technical solutions and create meaningful digital experiences through user experience, content strategy, stunning visual design and ongoing digital strategy.
With offices in Vancouver (HQ), Canada, Kyiv, Ukraine, and team members throughout North America, ImageX offers 24-hour web support to brands both big and small.
ImageX was awarded the Great Place to Work certification in 2020.
