UX/CX Researcher

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a UX/CX Researcher to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role, you will drive research strategy for large-scale, end-to-end customer and partner experiences. You’ll define research goals, lead studies from planning to delivery, translate insights into actionable frameworks, and partner closely with cross-functional teams to shape future-state experiences. This role is ideal for someone who thrives in fast-paced, highly collaborative environments and enjoys working on complex, high-visibility initiatives involving design, strategy, and customer experience.

Responsibilities:

• Define research scope and craft research goals with clear, business-aligned success criteria.
• Identify research needs and potential problem areas; select the most effective research methods based on objectives.
• Execute a wide range of research methodologies (qualitative, quantitative, foundational, evaluative, interviews, surveys, etc.).
• Design, plan, and facilitate remote workshops, interviews, field studies, international research, and survey programs.
• Develop key research artifacts including discussion guides, personas, journey maps, and service blueprints.
• Leverage data and research findings to prioritize requirements, inform strategy, and guide design direction.
• Communicate complex insights in a compelling, customer-centric way that aligns stakeholders on future-state vision.
• Build strong cross-team partnerships to influence customer-centric solutions at scale.
• Lead foundational research strategy and collaborate with stakeholders to identify “moments of truth.”
• Present recommendations beyond the design team to help shape broader business decisions.
• Review work with peers, stakeholders, and customers to drive clarity and alignment.
• Communicate holistic solutions from multiple altitudes (tactical to strategic).
• Demonstrate strong expertise in Customer Experience Design and Design Thinking methodologies.

Qualifications:

• Bachelor’s degree in HCI, Human Factors, Computer Science, Information Science, Technical Communications, UX Design, Behavioral/Social Sciences, or related field and 5+ years of UX Research experience
  OR

• Master’s degree in a related field and 3+ years of UX Research experience
  OR Equivalent professional experience

Preferred Qualifications: 

• 3+ years relevant experience within the technology sector.
• 3+ years experience conducting research that influences both product direction and detailed experience design.
• Professional Design Thinking certification (IDEO, IBM, Stanford, Luna, Forrester, accredited university programs).
• 2+ years experience with extensive digital solutions (omni-channel, self-service, AI-driven products, bots, etc.).
• 2+ years conducting 1:1 research interviews.
• 1+ year experience supporting enterprise (B2B) customer experiences.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $65,000 to $77,500 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

 Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote