Utilities CX Technical Consultant, Senior Associate

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients' user experience. Our team helps clients transform their business through enabling technologies across marketing, finance and operations in the functional areas such as Maximo and PowerPlant.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Basic Qualifications:
Degree Required
Bachelor's degree
Minimum Years of Experience
4 years
Preferred Qualifications:
Preferred Degree
Master's Degree
Preferred Fields of Study
Computer and Information Science, Computer Engineering, Management Information Systems, or related fields.
Preferred Certifications
Certifications and/or technical implementation experience with at least one of the following applications: SEW SCM / SmartCX, SEW SMW, integrations with applications like Oracle CC&B, SAP IS-U, CRM applications, etc.
Preferred Knowledge/Skills
Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:

• Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc;
• Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management;
• Leads with best practices within solution architecture frameworks, tools and leading practices;
• Utilizes DevOps and CI/CD methodologies / tool;
• Integrating specifications, along with supporting technical tools to validate as-built solutions (e.g., Postman, SoapUI, Swagger, etc.);
• Creating and reviewing technical documentation for customer experience-interfacing solutions;
• Conducting client-facing technical workshops to identify current state, gaps, and opportunities for improvement within the enterprise technology landscape;
• Collaborating with clients and internal product owners and developers to translate requirements, functional specifications, and user acceptance criteria into technical solution designs;
• Managing technical resources and vendors in the creation of technical artifacts and deliverables (e.g., technical spec documents, integration designs, data mapping documents, etc.);
• Providing oversight during the development lifecycle, managing defect resolution, and providing technical input/recommendations during testing phases for customer experience solution implementations;
• Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;
• Participating in client discussions and meetings while presenting to groups virtually and in person;
• Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
• Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less-experienced staff; and,
• Providing timely meaningful written and verbal feedback skills.

Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
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