Responsibilities
- Expert Product Knowledge: Utilize an in-depth understanding of the Hinge product and support processes to efficiently and accurately respond to a wide range of user inquiries.
- Problem Resolution: Take ownership of resolving user issues by effectively probing and troubleshooting, using Zendesk to manage user interactions.
- Escalation and Collaboration: Identify and escalate complex or emerging user issues to Specialists, collaborating to find effective solutions.
- Content Contribution: Enhance our user support resources by contributing to the creation and maintenance of content, including macros, external help center articles, and internal knowledge base articles in Guru.
- Project Participation: Engage in ad hoc projects that advance our Trusted Support initiatives, helping to improve overall support quality and efficiency.
What We're Looking For
- Ability to work independently while thriving in a collaborative team environment.
- Excellent written and verbal communication skills, with the ability to clearly explain technical topics to both customers and colleagues.
- Strong organizational abilities, including meticulous attention to detail and effective multitasking capabilities.
- General tech-savviness, with exposure to tools such as Zendesk, Notion, Guru, Google Suite, and Jumio.
What We Do
In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and going on dates. Hinge is on a mission to change that by designing the most effective app experience. We want to create a less lonely world by inspiring intimate, in-person connections. Relationships are at the core of everything we do. And not just the romantic kind. We can't accomplish really hard things alone - so we make great relationships the foundation of our teamwork.
We believe these three core values are what it takes to build those great relationships: Authenticity, we share - never hide - our words, actions, and intentions. Courage, breakthroughs require a willingness to take risks and embrace lofty goals and tough challenges. Empathy, we're all humans first. So we deeply consider the perspectives of others, listen openly, and speak with care.
Why Work With Us
We're mission-driven. While most apps think about boosting sessions and time on app, we think strategically about meaningful end results (dates and relationships).
We're culture-first. We believe in great people over process. Decisions are pushed to the front lines, with feedback and coaching provided by our leaders.
Gallery
Hinge Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hinge believes in the power of in-person connection. We have adopted a hybrid model that allows our people to stay connected to each other in-person.
