This is an onsite role. Qualified candidates must reside in the Las Vegas, NV area.
The User Support II will troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. CPI User Support focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction. ResponsibilitiesThe User Support II will perform a variety of activities in one or more of the following and/or related areas:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Diagnose technical problems with networks, applications, and cloud systems.
- Clearly, communicate the problem solving/support process with end users via a ticketing system.
- Delegate and engage the appropriate resources to ensure issue resolution.
QualificationsDesired Skills:
- Passion for enriching the lives of others through the resolution of end-user issues
- Customer-centric view on delivering service and support.
- Experience as a help desk technician or customer support role.
- A tech-savvy individual with a passion for life-long learning.
- Clear communication skills.
- Calm demeanor in times of high workload.
Requirements:
- B.S. Degree in Computer Science or Information Systems preferred.
- High school diploma or GED required
- Minimum of 3 years of relevant experience in Service Desk Support or equivalent combination of education and experience.
- At least 3 years demonstrated success in desktop support role.
- Excellent written and oral communication skills; comfortable presenting ideas and concepts
- Ability to work independently and pro-actively
- Excellent project management skills
- Must be detail oriented and able to multi-task
- Capable of thinking tactically and strategically
- Strong ‘doer’ mentality; ability to drive ideas from concept to completion
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
- Elementary English proficiency communication skills necessary
Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.
Benefits:Competitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
Skills Required
- High school diploma or GED
- Bachelor’s degree in Computer Science or Information Systems
- At least 3 years of relevant service desk support experience or equivalent education and experience
- At least 3 years of demonstrated desktop support experience
- Excellent written and oral communication skills
- Ability to present ideas and concepts
- Ability to work independently and proactively
- Excellent project management skills
- Strong attention to detail and ability to multitask
- Ability to think tactically and strategically
- Ability to drive ideas from concept to completion
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Access, and PowerPoint
- Elementary English communication proficiency
- Authorization to work for any employer in the United States without visa sponsorship
- Residence in the Las Vegas, Nevada area and ability to work onsite
CPI Card Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CPI Card Group and has not been reviewed or approved by CPI Card Group.
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Healthcare Strength — Healthcare coverage is described as solid, with medical, dental, vision, telemedicine, wellness programs, and HSA/FSA options. Some commentary highlights low deductibles, HSA contributions, and strong dental coverage.
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Leave & Time Off Breadth — Time off benefits are viewed as generous, with PTO and paid holidays standing out. Parental and family leave are also noted within a broad time-off menu.
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Retirement Support — A 401(k) with company match is offered, and retirement benefits are often described favorably. This component is consistently cited among the core strengths of the package.
CPI Card Group Insights
What We Do
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is registered as PCI compliant by one or more of the payment brands: Visa, Mastercard®, American Express® and Discover®. Learn more at www.cpicardgroup.com.
