CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
🛠️ Building foundational tools in the cryptocurrency space
📄 Over 1M tax forms generated
💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
🌴 Awesome benefits
Our Mission
Scale CoinTracker’s research impact by conducting strategic research while building systems that democratize insights and enable the entire product organization to make evidence-based decisions with confidence.
Your One Year OutcomesStrategic Impact: Complete 8-10 org-wide strategic research initiatives (pricing optimization, persona development, international market entry, brand positioning) that directly influence company strategy
Research Operations Foundation: Build and launch research repository with highly-discoverable insights; establish research panels with engaged users across key segments
Research Velocity: Increase research throughput by enabling tactical research to be self-serve through templates, tools, and PM/designer enablement
Cross-functional Integration: Refine insights synthesis processes connecting research, data analytics, CX, and sales inputs
Research Leadership (50%)
Conduct strategic research initiatives that shape company direction
Partner with product teams on high-stakes decisions requiring research evidence
Synthesize insights across all customer touchpoints monthly
Present findings to executive team when needed
Build and evolve research roadmap aligned with company OKRs
Research Operations (50%)
Build and maintain research repository and insight management system
Create research templates and playbooks for common study types
Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards
Manage research tools and participant recruitment infrastructure
Measure and improve research velocity and impact metrics
Role-agnostic
Impact: Demonstrated ability to drive business impact through research and systems
Mission alignment: Passionate about making crypto/fintech accessible to everyone
Trust: Intellectual honesty, low ego, challenges assumptions constructively
Communication: Translates complex findings into actionable insights for all audiences
Role-specific
5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments
Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments
Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use
Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product
Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact
Motivated to design and own new research operations systems on a growing product team to enable non-researchers to run safe, useful studies with clear guardrails
Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis)
Fintech/crypto or DeFi experience is a strong plus
Mission-driven: Enable everyone in the world to use crypto with peace of mind
High impact: Your research and systems will directly shape product strategy
Unique role: Rare opportunity to define both research practice and operations
Growth: Build and eventually lead a research team
Partners: Work with Coinbase, Intuit, OpenSea, and other industry leaders
Team: Collaborate with talented designers, PMs, and engineers who value research
Obsess Over Users: We deeply understand our users and build for their needs
Inspire Trust: We say what we believe and do what we say
Think Long Term & Ship Today: We balance strategic vision with rapid execution
The starting salary for this position is between 140,000- 175,000 USD. Candidate's location does not impact the posted salary range. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.
Top Skills
What We Do
CoinTracker is on a mission to increase the world’s financial freedom and prosperity. By enabling seamless cryptocurrency portfolio tracking and accurate tax reporting, we empower people to better understand their crypto portfolio, comply with existing regulations, and make better financial decisions.
Today, our users track over $50 billion of assets across 300+ exchanges and 8,000+ cryptocurrencies, which accounts for more than 3% of the entire crypto market. We recently raised a $100M Series A round from a world-class group of investors, and are partnered with leading companies such as Coinbase, OpenSea, and Intuit.
We are profitable and growing rapidly to meet the increased adoption of cryptocurrency and demand for our products. We are in a strong position to become a foundational layer in the crypto ecosystem, and aim to be a generational company. Reach out to learn more!
