User Researcher

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

UX Researchers at Checkout.com design world-class financial products and payment experiences that are intuitive, empowering, and grounded in user needs. You’ll be an integral part of the product development process, shaping ideas, designing end-to-end flows, and collaborating with cross-functional teams to deliver elegant solutions that drive impact for our merchants. 

Across all functions, we have the shared mission of ensuring that our users’ experiences are nothing short of exceptional. We strive to deeply understand what drives our users and how we may consistently deliver thoughtful solutions that drive impact for our merchants.

We are a team that succeeds together. We are looking for a self-driven and hands-on UX Researcher who finds personal fulfillment in the collective success of the impact we have on user experiences. As we believe in-person collaboration supports the collaborative culture at Checkout.com, you’d be working in a hybrid model with three days in the office per week.

You will join an ambitious team working on innovative solutions for our merchants globally. In your day to day, you’d be taking ownership of scoped product areas whilst partnering closely with Product to deliver high quality design work with clarity and focus. You’ll report to the UX Research Senior Manager as part of the Product Design organization. 

• You are an empathetic and agile researcher who understands internal users and B2B customer needs. You are able to expertly apply a range of user research methods, including when and how to apply different methods in various scenarios to uncover key insights.

• You leverage tools, including AI, to create and optimize research documentation, making it easy for stakeholders to access, understand, and act on the data.

• You are comfortable presenting your findings, efficiently identifying and communicating crucial takeaways to both technical and non-technical audiences.

• You have a growth mindset and are eager to pursue self-development. You actively share your learnings and best practices, contributing to the collective knowledge and growth of the team.

Our ideal candidate would be comfortable working independently within a given scope and able to simplify the complexity in order to drive product and user success. 

• A strong collaborator who sees team success as personal success. You actively contribute to the growth of the entire UX function—its craft, culture, and operations—by working together to solve problems.

• Proactive in improving research processes for the benefit of the entire team. You are eager to test new tools and make business cases that help the Design team be more efficient and effective.

• A humble and curious learner who values feedback and understands that the best insights come from diverse perspectives. You are keen to learn from everyone around you.

• A bridge-builder who works to foster a collaborative culture across all teams—design, product, engineering, operations, compliance and commercial. You seek to first understand others' perspectives and challenges to create more cohesive and effective working relationships.

• Adaptable and flexible in fast-paced environments. You are resourceful and can apply a variety of UX methodologies, finding the best approach for a project in collaboration with the team.

• A passionate advocate for user-centric thinking who takes pride in helping the entire organization understand and value research. You see your role not just as conducting research, but as helping to raise the bar for user-centric thinking across all teams.

• Working closely with cross-functional teams to identify research topics, prioritize research plans and deliver critical insights in a timely manner.

• Translating business problems into research projects that resulted in recommendations that support product development strategies. 

• Examining existing data to write hypotheses and apply appropriate research methodologies to answer product questions. 

• Defining and measuring UX metrics in collaboration with Designers, Data Analysts, Engineers, Product Managers, Operations and Commercial stakeholders. 

• Effectively communicating user insights through varied delivery approaches.

• Bringing stakeholders along with you as you uncover user needs for product development opportunities.

• Driving efficiency in research operations by improving participant recruitment pipelines and creating or managing a centralized research repository that makes insights easily accessible to the team.

Bring all of you to work 

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
 

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram