NLB Services offers a wide-range and best-in-class suite of value-based business solutions comprising of IT services, HR solutions, On-site & Off-site Outsourcing and Consulting services that are built on its robust process domain and people management expertise.
At NLB Services, we believe in a work culture that is open and energetic. Our operational methodology is clear and object oriented, blended with flexibility and a proactive attitude to help us focus on developing the right expertise that is required to deliver an unmatched set of services and products. Our team of experts works 24/7 to add value to your existing business and help you grow exponentially.
The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent projects.
• Conduct usability research both online and in the field and provide recommendations for improvement.
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
• Determine user needs by conducting task-focused analyses.
• Work with graphic designers to test proposed look & feel initiatives.
• Coordinate, conduct and moderate
QualificationsUser Experience Researcher
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Ability to conduct usability research online and in the field
- Experience with task-focused analyses
- Familiarity with user-centered design principles
- Capability to work with graphic designers
What We Do
Created in the early 1990s, the iliad Group is the inventor of the world’s first triple-play box and has grown into a major European telecoms player, standing out for its innovative, straightforward and attractive offerings. The Group is the parent of Free in France, iliad in Italy and Play in Poland, has over 16,500 employees serving 45.3 million subscribers, and generated €7.6 billion in pro forma revenues in 2021. In France, the Group is an integrated Fixed and Mobile Ultra-Fast Broadband operator and had over 21.2 million retail subscribers at September 30, 2022. On March 23, 2021, the iliad Group launched its BtoB business in France under the Free Pro brand. In Italy – where the Group made its entry in 2018 under the iliad brand, becoming the country’s fourth mobile operator – it had over 9.4 million subscribers at end-September 2022. With the acquisition of Polish mobile operator Play in November 2020, which currently has 14 million subscribers, the iliad Group became Europe’s sixth-largest mobile operator by number of subscribers.
