User Experience Researcher

| Kyiv, Kiev, UKR | Remote | Hybrid
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MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.
At MacPaw, we believe humans and technology can reach their greatest potential together.
MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We're looking for a UX Researcher to join our growing team!
We're passionate about user experience (UX) and how people interact with our products. We go beyond traditional research, fostering a culture of UX maturity and tackling unique projects that range from user studies to educational content and even explainer videos.
This is a role for someone who thrives in a dynamic environment. Our UX strategy is still evolving, which means you'll have the freedom to experiment, invent new research methods, and turn complex data into actionable insights. We value self-starting, creativity, problem-solving, and a willingness to learn and adapt.
This role is a great fit for a UX specialist with a design background and mindset. You'll be comfortable creating processes, conducting thorough research, and finding order within complex data sets.
N.B. This role is dedicated solely to understanding user needs and behaviors - not creating visuals or designing wireframes If you're passionate about diving deep into UX research, we want to hear from you!
In this role, you will:

  • Constantly analyse key product flows and product development aspects, including design, usability, functionality, and branding. Provide relevant research data to help teams improve product UX
  • Design, organize, and execute various UX research (interviews, product usability testing, internal evaluations, other user surveys, etc.), gather internal/external teams (designers, researchers, analysts, interviewers, etc.) to validate product hypothesis and updates before production
  • Make and conduct presentations on the results to internal stakeholders (product teams, designers, etc.)
  • Create and maintain updated UX research documentation, reports, and user flow maps. Support internal teams while improving product design processes, provide consultations, and help resolve issues to ensure consistency in UX design
  • Be a proactive UX Advocate and amplify the voice of the user in the company

Skills you'll need to bring:

  • 3+ years of work experience in UX research
  • 1+ year of work experience in product design
  • Experience in running research, testing design solutions, and being familiar with different methodologies (quality and quantitative, from conducting to delivering insights)
  • Experience in creating UX documentation
  • Knowledge of UX Metrics
  • Advanced English
  • Knowing Human Interface Guidelines
  • Experience in the fast creation of clickable prototypes based on static mockups
  • Presentation skills
  • Proactivity, self-organization, innovation
  • UX Advocacy
  • Implacable communication skills, ability to clearly communicate research findings and UX value to different stakeholders
  • Fluent Ukrainian

As a plus:

  • A portfolio of conducted research
  • A good portfolio of past designs that demonstrates your past product design experience
  • Experience with measuring UX metrics
  • Experience in organizing workshops, facilitating brainstorms
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Technology we use

  • Engineering
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What are MacPaw Perks + Benefits

Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Hybrid work model
Remote work program
MacPaw lets all employees work remotely at least once a week or more, pending their manager's discretion.
Documented equal pay policy
Dedicated diversity and inclusion staff
Health Insurance + Wellness
Dental insurance
Health insurance
We believe that health is a key factor in determining the quality of life. It is important for us that our employees receive quality medical support and support if necessary.
Life insurance
Mental health benefits
Child Care & Parental Leave
Generous parental leave
We believe that there is hardly any other job as important as raising a human. And we are celebrating with you such an important life event, regardless of whether it is birth or adoption.
Vacation + Time Off
Paid holidays
Paid sick days
Professional Development
Job training & conferences
Mentorship program

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