OVERVIEW:

As a User Experience Researcher at Skillsoft, you'll have the chance to lead research activities supporting the development of innovative, user-friendly, best-in-class learning products. You will become a user-centric voice within our UX team’s insights-driven culture and play a key role in leading and inspiring teams to create future iterations of our next-generation learning platform, Percipio.

We are looking for an individual with excellent communication skills who is detail-oriented and diligent, can work independently, and has a track record of discovering insightful data to help solve real customer and business problems.

This is a unique opportunity to join a well-established company that is transitioning to design thinking utilizing lean methodology and cloud-based products. We have an entrepreneurial spirit and offer a start-up mentality with the stability of a mature company.

This is a remote, US-based role (Eastern Time Zone)

RESPONSIBILITIES:

• Work with product managers, designers, engineers, and other researchers to prioritize research opportunities (both qualitative and quantitative) in a fast-paced, rapidly changing environment.
• Collect and analyze user behavior by leading usability testing and customer discovery studies, surveys, field studies, experiments, etc.
• Synthesize findings, recommendations, and create detailed reports based on user research.
• Work with product teams to identify metrics for user experience and track the impact of product changes on these metrics.
• Understand and incorporate technical and business requirements into research.
• Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots.
• Use research findings to help Skillsoft make better decisions about what to work on, how to prioritize features, and how to become a listening organization.
• Help promote the user experience research practice within Skillsoft by mentoring and educating designers, product colleagues, and others.

SKILLS & QUALIFICATIONS:

• 2+ years’ experience conducting hands-on user research in a product environment.
• Detail-oriented, with experience planning, executing, and analyzing qualitative research projects including recruitment, facilitation, synthesis, and presentation.
• Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders.
• Can work independently, prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.
• Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Familiarity with survey software such as Qualtrics, SurveyMonkey or Typeform; experience with relevant project management tools such as JIRA, Confluence, Asana, etc. is a plus.
• Familiarity with basic graphic and video editing tools preferred.
• Interest in technology products and how they are designed, exploring recent technology trends, and adopting new tools, software, and equipment.
• Must be authorized to work in the U.S.
• BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior.

Target base salary range for this job requisition is anticipated to be $76,000 to $95,000 annualized.

We also offer participation in the Company Bonus Program and full benefits. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

OUR VALUES:

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• READY
• TRUE