User Experience Research Internship - 2025 Summer Experience

Job Description
Become an integral part of our JPMorganChase team! Each day will be unique - bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office.
As a User Experience (UX) Research Intern at JPMorgan Chase, you will have a hand-on experience designing real-world projects, deepening your knowledge, and practicing new skills in partnership with dedicated mentors who will guide you through the entire journey of your internship. We are proud to offer a welcoming and diverse environment to learn and grow in the financial technology space at the largest bank in the United States.
Our UX Research internship is a 12-week, full-time program centered around supporting the UX, product design and experience operations within an internal-facing organization. The internship will take place in Summer 2025.
Job responsibilities

• Collaborate with a network of supportive colleagues from cross-functional UX teams including design, engineering, product, and business to understand the firm and client needs
• Conduct UX research on employee-facing products and initiatives to drive strategic business solutions and design decisions
• Construct and present research deliverables to deliver insights to stakeholders
• Conduct interviews, contextual inquiry, evaluative research, survey design, etc.

Required qualifications, capabilities, and skills

• Currently working towards a Master's or PHD degree in Design, Human-Computer Interaction, Anthropology, Psychology, Social Science or other related discipline, with an expected graduation / conferral date in Spring/Summer 2026
• Eligibility to work in the United States
• Ability to commit to a 12 week full-time (40 hrs/week) internship with a hybrid work schedule (Jersey City is currently observing a 3 day in office hybrid schedule, and is in process of transitioning to a 5 days in office per week schedule soon.)
• Expertise in qualitative research methods and frameworks, such as in-depth interviews, focus groups, journey mapping, card sorting, or usability studies
• Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels or the organization
• Excellent presentation, interpersonal, and analytical skills
• Ability to work in a highly dynamic and collaborative environment
• Drive and capacity to advocate on behalf of our users
• A portfolio of work or case studies

Preferred qualifications, capabilities, and skills

• Prior experience working with product design teams including designers, engineers, product owners, etc.
• Quantitative expertise in survey, statistical analysis, data science

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.