The Financial Well-being team within Workplace Solutions focuses on helping participants improve their financial outcomes across their retirement journey. We design experiences that make it easier for individuals to plan, save, and take action—connecting guidance, tools, and account experiences in a cohesive, user-centered way.
Our work spans retirement planning, savings, and financial guidance, with a focus on simplifying complex financial concepts and increasing engagement with available benefits, tools, and resources. We operate in highly collaborative, cross-functional teams, connecting guidance, tools, and experiences in a cohesive, user-centered way and extending seamlessly from Workplace Solutions into Personal Wealth for crossover participants.
Critical Skills Required
Strategic product thinking – Ability to connect user needs, business outcomes, and product strategy to shape what gets built—not just how it gets designed.
Cross-functional leadership and influence – Ability to align and influence Product, Technology, Research, Content, and partner teams without formal authority.
End-to-end experience design – Ability to design cohesive experiences across journeys, touchpoints, and channels:
- Understands information architecture and service flows.
- Balances participant needs, business goals, and technical constraints.
- Creates scalable solutions that integrate across experiences.
Workshop facilitation and co-creation – Ability to facilitate workshops, synthesize insights, and engage clients, partners, or stakeholders in collaborative problem-solving.
Core Responsibilities
Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards.
Develops user experience interface architecture strategies to support and improve the user interface. Leads cross-family initiatives to meet business and marketing goals.
Partners with cross-departmental teams and business leaders to prioritize UX efforts that align with business objectives. Helps translate user needs and feedback into actionable product features. Coordinates and delivers design, prototype, and documentation to improve the user experience.
Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process, ensuring decisions are informed by user insights. Leverage experimentation to validate hypothesis across the feasibility, desirability, and viability spectrum.
Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction.
Advocates for user-centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends.
Ensures our UX practices align with industry standards and yield minimum waste. Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.
Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to advocate for UX having a voice in the decision-making and planning process
Participates in special projects and performs other duties as assigned.
Qualifications
Minimum five years of industry/field experience in user experience design. Product design experience preferred.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Strategic product thinking: connect user needs, business outcomes, and product strategy
- Cross-functional leadership and influence across Product, Technology, Research, and Content
- End-to-end experience design including information architecture, service flows, and scalable solutions
- Workshop facilitation and co-creation with stakeholders and partners
- Minimum five years of industry/field experience in user experience design
- Product design experience
- Undergraduate degree or equivalent combination of training and experience in a creative or technical field
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
