Job Description
The Digital Accessibility team is looking to expand its scope, reach, and impact by working closely with a newly-established UX team to enhance the resources the Product team provides to all internal employees as they build customer-facing products and experiences. The person in this role will use their demonstrated design skills and understanding of information architecture alongside their familiarity with conducting research with their customers: their peers and colleagues.
As a User Experience Design Lead in the Digital Accessibility team, you will understand the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. This is an individual contributor role that will require end-to-end involvement.
Job Responsibilities

• Lead the design and re-design of product experiences across the Digital Accessibility offerings
• Advocate for Accessibility in all Design and UX best practices
• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System
• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• 5+ years of relevant experience
• Can guide self and others in both planning and structuring the work, and executing on expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Visual/UI Design and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, Prototyping, Interaction Design
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• A deep champion for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.