User Experience Analyst
Lone Rock Point is seeking a well-seasoned UX Analyst with a strong interest and capabilities in the research and design of engaging and innovative user experiences. This UX Analyst will be responsible for studying users’ needs and whether their clients’ goals align with usability standards with an eye toward providing both highly analytical as well as highly creative ideas to a Customer Experience engagement.
Candidates will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. They also have extensive experience in a fast-paced and innovative development environment. A thorough understanding of contemporary user-centered design methodologies is critically important.
Specific responsibilities of the UX Analyst position include:
- Collaborating on user experience planning.
- Consulting with clients and a range of team members.
- Leading meetings with clients to understand requirements.
- Identifying capabilities/services for end users.
- Researching and identifying existing content and missing content to support the system development.
- Creating/designing wireframes, process flows, user personas, and journey maps.
- Use storyboarding, task analysis, and user research tasks to capture and develop user requirements.
- Conducting user research activities such as usability testing and surveys.
- Follow up on any submissions from user research activities.
- Assist with IT capabilities and support for meetings.
- Providing overview presentations and Q&A talks for various client teams.
- Working knowledge of accessibility requirements is a plus.
NO AGENCIES!
ALL CANDIDATES MUST BE A RESIDENT OF THE UNITED STATES.
Ways you work:
You should have a desire to work behind the scenes with a team to get things done. You like to see a large project through from start to finish.
You also take pride in how you communicate with others. You can explain a technical issue or function in a way that someone who isn’t a developer can digest. You recognize the importance of asking for help and having code reviews, both to help yourself and others on the team.
We want you to be as excited and as passionate as we are about what we are creating with the platform.
Required professional skills:
- Attention to Detail – You must be naturally precise, and you must take genuine, personal pride in being meticulous about your craft.
- Project Management communication - will communicate clearly to let Project Managers a
- Collaboration - You enjoy working with others in an environment that balances team-wide communication with independent work.
- Communication – Our operational style emphasizes flexibility and encourages autonomy. As a result, uncommonly good common sense, and exceptional communication skills are indispensable for every team member.
- Time Management – We know that nothing is ever ‘done’. The proven ability to manage your time sensibly and proportionately with project priorities is critical.
Responsibilities/Duties:
- Developing custom solutions using the WordPress framework
- Overseeing and executing the implementation of new feature requests
- Advising on and supporting WordPress best practices
- Working with project managers to help understand the technical aspects of the work and to help estimate effort
- Reviewing code and pull requests from other developers
- Setting up code repositories and remote development installations
- Continuous integration and automated deployment pipelines
- Coordinating releases with partner IT groups
- Helping other developers and asking for help from other developers
Specific qualifications for the UX Analyst position include:
- Trained in Customer Experience fundamentals
- 2 years of experience with O365 fundamentals including SPO, Power Apps and Flow
- A portfolio demonstrating your ability to research and design is required including:
- Experience and examples of authored knowledge base articles.
- Experience and examples of customer journey maps.
- Experience and examples of conducting usability tests, card sorts, field studies, survey analysis, and journey map analysis.
- Experience and examples of ability to create wireframes.
- Experience with user interface design patterns and best practice.
- Strong conceptualization ability, strong visual communication ability, drawing skills required including:
- Creating executive level briefings and project milestone briefings.
- Ability to listen to customers and understand/gather requirements
- Strong written and verbal communication skills.
- Understanding of common software project management, technology products and stacks, as well as development practices.
Compensation
Pay range is commensurate with qualifications and experience.
Our comprehensive benefits include
Medical/Dental/Vision Insurance
401K w/ company match
Paid time off
Professional development reimbursement
Wellness benefits
What We Do
Lone Rock Point boldly goes where others haven’t. Driven by a deep understanding of public sector’s opportunities and challenges, our work harnesses the power of storytelling to deliver tangible, measurable results that benefit citizens and stakeholders alike. With over 12 years of experience working with some of the nation’s most notable Public Sector organizations, we bring a wealth of expertise to every project, powered by WordPress.
