The Role
Manage day-to-day used car operations, deliver exceptional customer service, build customer rapport, coach and foster team performance, use internal IT systems, meet sales performance measures, and work variable hours including nights, weekends and holidays. Ensure licensing and physical ability requirements are met.
Summary Generated by Built In
Preferred Qualifications
Competencies
- Exceptional customer service skills.
- Ability to take on many rolls as they manage the day-to-day operations of the dealership.
- Ability to easily build rapport with customer base and create a trusting work environment that is felt by the customers.
- Sustains focus and clarity by prioritizing performance measures, collecting only information that will be used, selectively auditing performance and encouraging individuals to self- assess and take their own initiatives to continuously improve.
- Fosters a cooperative team style; makes teambuilding a team challenge by focusing on the qualities and behaviors of a winning team.
- Leads by example in all of the above; maintains focus on brand building as the cornerstone of our success; demonstrates integrity and trustworthiness, internal and external; promotes self-reliance and continuous improvement.
- Comfortable using internal and external IT systems where appropriate to convey and communicate information. Uses the most appropriate form of system to communicate different types of messages
Supervisory Responsibility
N/A
Work Environment/ Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 50 pounds at a time and/or frequent lifting or carrying of objects weighing up to 35 pound
This position requires standing and walking for prolonged periods of time and may involve sitting for prolonged periods of time on occasion
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion
Entails working in an outdoor environment during various weather conditions
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Variable hours with ability to work nights, weekends and holidays as required
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Light Work- lifting no more than 50 pounds at a time and/or frequent lifting or carrying of objects weighing up to 35 pound
This position requires standing and walking for prolonged periods of time and may involve sitting for prolonged periods of time on occasion
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion
Entails working in an outdoor environment during various weather conditions
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Variable hours with ability to work nights, weekends and holidays as required
Required Education and Experience
High school diploma or equivalent. BA or Associates Degree a plus. Two-three years sales experience or equivalent combination of education and experience. Valid state driver's license. State salesperson license may also be required.
High school diploma or equivalent. BA or Associates Degree a plus. Two-three years sales experience or equivalent combination of education and experience. Valid state driver's license. State salesperson license may also be required.
Preferred Education and Experience
BA or Associate's Degree. Two-three years sales experience within auto industry.
BA or Associate's Degree. Two-three years sales experience within auto industry.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
State Salespersons License may be required.
State Salespersons License may be required.
Skills Required
- High school diploma or equivalent
- BA or Associate's Degree
- Two-three years sales experience or equivalent combination of education and experience
- Sales experience within the auto industry (preferred)
- Valid state driver's license
- State salesperson license (may be required)
- Exceptional customer service skills
- Ability to manage day-to-day dealership operations and take on multiple roles
- Ability to build rapport with customers and create a trusting environment
- Ability to prioritize performance measures, audit performance, and encourage self-assessment
- Team-building and leadership by example, maintaining integrity and brand focus
- Comfortable using internal and external IT systems to communicate information
- Ability to lift up to 50 pounds, frequently lift/carry up to 35 pounds, stand/walk for prolonged periods, and perform repetitive motions
- Ability to work variable hours including nights, weekends, and holidays
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The Company
What We Do
Penske Automotive Group (PAG) is an industry-leading transportation services company that operates more than 350 automotive retail and service locations. The company focuses on the sale and service of vehicles, providing a wide network of professional automotive care. They are committed to workforce diversity and offer various career pathways in sales, management, customer service, and automotive repair and services.
