Usage Billing Analyst

The Usage Billing Analyst plays a key role in supporting the end-to-end quote-to-billing process for usage-based billing products. This position is responsible for generating accurate quotes when required, entering order details into relevant systems, and ensuring flawless data flow across quoting, ordering, and billing platforms.

Key Responsibilities and Accountabilities

• Oversee the complete order-to-billing process for usage products, ensuring flawless and accurate order management support for both sales teams and clients.
• Manage the full order lifecycle, including order preparation, monitoring, permissioning, billing, credits, and cancellations for both new and renewal orders. Ensure all client orders are accurate for sales and financial reporting, while adhering to compliance controls and third-party guidelines.
• Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a vital role in improving service results
• Address and resolve inquiries related to quote/order status, billing, client account details, permissioning, and compliance matters.
• Lead ad hoc initiatives in collaboration with relevant teams, ensuring successful implementation of customer requests.
• Identify trends and provide recommendations to improve systems, processes, and overall operational efficiency.
• Own and handle basic Service Alerts, including their creation, resolution, and pre-audit activities.
• Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through contract queries or product installations
  - Supports the process of acquiring contracts, order forms from customers and trials management
• Supports to resolve grievances related to administrative issues while partnering closely with internal stakeholders
• Maintains and manages client relationships throughout the product and service fulfilment process.
• Provides subject matter expertise in processing requests within Salesforce systems and supports the resolution of moderately complex queries related to contracts and product installations.

Qualifications and Experience

• Proficient in Japanese language (spoken and written); capable of conducting business communication and interpreting technical documentation.
• Some prior experience in Order-to-Cash or customer support roles, with a foundational understanding of order management processes.
•  Applies general knowledge of business, developed through education, to make informed judgements.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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