(USA) Staff, Technical Program Manager

Position Summary...

What you'll do...

Program Planning & Development:Requires knowledge of:Program management techniques, tools, and frameworks; Benefits analysis; Program planning tools and techniques; Communication tools and processes.To define goals, deliverables, schedules, and critical paths for managing multiple medium- to high-complexity programs within an assigned area of work, in alignment with overall strategic objectives and shifting priorities. Independently secures commitment from teams involved and manages dependencies within an assigned area of work. Resolves ambiguous situations and brings clarity to program teams on end-to-end technology solutions. Independently identifies synergies, overlaps, and waste for program tracks within an assigned area of work. Provides inputs to improve ways of working.Technical Expertise:Requires knowledge of:Techniques to translate requirements for software (for example, design, architecture, testing), hardware (for example, system design, hardware selection) assets or platform capabilities (cloud infrastructure, pipeline orchestration, database, network); System/platform design concepts/ components and architecture; Emerging tools and technologiesProduct/Feature Technical Design; Services, APIs, and technologies within assigned teams/areas; Software, platforms, and/or Information security standards and guidelines; Infrastructure components (for example, network, storage, compute), cloud, data, and development platforms; Hardware/software lifecycles (EOL, upgrades, migrations); Site Reliability Engineering concepts (observability, monitoring, pre-production checklists, incident management); Cloud computing technologies; Service management concepts (ITIL framework).To participate in end-to-end discussions for high-level system /solution design of simple/medium-complexity systems and demonstrates an understanding of design choices for scalability, high availability, and performance. Ensures dependencies between system contracts are robust and avoid upstream and downstream OE/production issues during development changes. Directs the identification, investigation, reporting, and follow-up for resolution of defects/bugs raised during testing processes or post-production. Independently clarifies requirements with engineering teams through verbal, written, or diagrams of simple system architecture and translates product feature requirement needs into technical designs or details. Understands dependencies between capabilities, software systems, services across assigned pillars. Identifies similar capabilities during planning and execution cycles across various products for possible software reuse opportunities. Ensures effective roll-forward and roll-back plans are in place for every release. Ensures monitoring and alerting are set up and ensures effective operational excellence frameworks are implemented. Establishes end-to-end delivery plans based on impacts and interdependencies between applications(For example: Systems and services across item and customer lifecycles), infrastructure (for example: OS, Network, Stores, Compute, Cloud), and security to ensure quality outcomes for new initiatives and the modernization (for example: EOL, Legacy system retirement, Upgrades) of existing technology stacks. Independently identifies patterns and explores possible solutions to leverage existing capabilities and technology strategies to avoid duplications. For a moderately complex initiative, independently translates end outcomes into system/platform/security-level elements across multiple engineering components/teams to ensure desire goals are achieved. Proposes frameworks, tools, and methodologies that can be adopted to drive automation across initiatives. Establishes methods for effective launch and post-launch by assessing engineering practices for resting, triage, and maintenance, under guidance. Assist in the creation of simple, modular, extensible, and functional design for a product/solution in adherence to requirements.Leveraging Domain Knowledge:Requires knowledge of:Essential aspects of a specific business/domain area; Industry trends, market segments and competitor activities; Domain-related terms and success metrics relevant to program context.To demonstrate an awareness of various principles, processes, relevant technology, ways of working, and subdomain-specific terminologies across multiple subdomains within a domain. Anticipates dependencies in operations and processes on a domain, factoring dependencies into program plans. Validates requirements and technology decisions that impact business processes. Identifies areas of innovation across subdomains, shares potential innovations with the leadership team, and drives initiatives. Demonstrates an awareness of new processes and automation techniques used within a domain across industries.Deliver Program & Results:Requires knowledge of:Risk management methodologies; Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Financial management tools and processes; Budgeting and internal and external programs; Change management; Critical paths; Negotiation methodologies.To independently monitor and evaluate the progress of multiple projects in a program against approved milestones, quality metrics, and timelines. Identifies key risks and impacts under guidance from program teams/management to develop mitigation plans (solutions/options) and likelihood for managing issues. Escalates issues to relevant stakeholders. Creates and manages processes and guidelines for teams to track and monitor program budget inputs (for example, labor, infrastructure, capital). Identifies budget gaps that impact the scale and acceleration of programs. Independently executes medium-scale programs with difficult technology/cross-functional dependencies. Identifies opportunities to accelerate goals as needed. Effectively negotiates against timelines, resources, and priorities to secure commitments. Anticipates issues and proposes solutions, manages dependencies and cross-functional issues, and identifies the need to develop or improve tools/processes. Implements and improves the prioritization of program deliverables and milestones. Influential Communication for Alignment:Requires knowledge of:Application and allocation of business communication styles/techniques; Communication channels/mediums; Program management documents; Qualitative and quantitative data management (for example, feedback, facts, analysis).To proactively communicate progress and risks and engages with core teams to resolve issues while updating broader teams and stakeholders on progress. Understands communication styles and needs of stakeholders and core program team members and uses varying communication styles as needed to achieve consensus/alignment. Independently prepares clear, concise, logically structured, and meaningful reports/materials using relevant data. Seeks and provides constructive feedback, anticipates needs/questions, and responds with actionable feedback. Communicates complex information to large and diverse audience verbally in small/large meetings, as well as through written emails and artifacts. Coordinates and produces documents that communicate project strategy, status, scope, timelines, task planning, action items, risks, issues, dependencies, test planning, or rollout planning and manages complex changes.Analytical Problem Solving:Requires knowledge of:data analysis and research; Problem-solving techniques and frameworks; Data-driven and fact-based decision-making techniques/methodologies; Impact analysis and course correction techniques/methodologies; Precedence and use cases for business problems; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness).To map deliverables, features, and milestones to program success metrics. Synthesizes and converges data from multiple vantage points (for example, engineering excellence, product analytics, program success) into meaningful insights. Suggests multiple alternatives approaches/solutions based on internal benchmarking. Uses fact-finding techniques, diagnostic tools, and judgment to identify and break down business problems.Independently (or with minimal guidance) conducts activities for program analytics with an understanding of simple trends/insights.Program Stakeholder Management:Requires knowledge of:Stakeholder identification and engagement; Processes and ways of working across various groups; Relationship management techniques; Techniques to manage conflicting stakeholder priorities and ambiguity; Stakeholder management strategy.To independently engage with the identified program stakeholders based on defined cadence to align and share regular updates. Independently builds relationships with program stakeholders and aligns stakeholders on roles, responsibilities, ways of working, and cadences at various stages of program execution. Independently ensures that all dependent teams and stakeholders have accurate and thorough understanding of different stakeholder perspectives and overall project goals, timelines, and deliverables. Coordinates with stakeholders in ambiguous scenarios and ensures stakeholder alignment during and after minor setbacks, blockers, and obstacles. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events. Leadership Expectations Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members. Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments. Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in computer science, information technology, engineering, or related area and 5 years’ experience in engineering, engineering program management, technical program management, product management, or related area.
• Option 2: 7 years’ experience in engineering, engineering program management, technical program management, product management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Project Management., Master’s degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 3 years’ experience in product design., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America