The Role
Provide 24x7 production support for Walmart's Omnichannel eCommerce platforms across Azure and GCP. Monitor, triage, and lead major incident response using observability tools, troubleshoot Linux, networking and microservices, and maintain automation, CI/CD, and IaC. Drive SRE best practices, automation, root cause analysis, and AI-assisted operational improvements.
Summary Generated by Built In
Position Summary...What you'll do...Role summary:
Join Walmart as a Site Reliability Operations Engineer III and help ensure the availability, reliability, and resilience of Walmart’s global Omnichannel eCommerce platforms. You will provide 24x7 production operations support, proactively monitor and triage critical incidents, coordinate major incident response, and restore services to minimize customer impact. Working with engineering and infrastructure teams, you will leverage cloud technologies, observability platforms, automation, AI-assisted operations, and SRE best practices to improve service reliability, operational efficiency, and the stability of Walmart’s customer-facing digital ecosystem.
About the team:
Our team operates as Walmart’s Command & Control Center (CCC) for Omnichannel eCommerce, ensuring 24x7 availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management for critical services, minimizing disruptions and supporting a seamless shopping experience. The team advances enterprise observability, operational tooling, automation, and AI-assisted capabilities to enhance incident response and platform resilience. By collaborating with engineering teams, performing root cause analysis, and driving continuous improvements, we strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
Option 2: 4 years’ experience in software engineering or related area.Preferred Qualifications...
Join Walmart as a Site Reliability Operations Engineer III and help ensure the availability, reliability, and resilience of Walmart’s global Omnichannel eCommerce platforms. You will provide 24x7 production operations support, proactively monitor and triage critical incidents, coordinate major incident response, and restore services to minimize customer impact. Working with engineering and infrastructure teams, you will leverage cloud technologies, observability platforms, automation, AI-assisted operations, and SRE best practices to improve service reliability, operational efficiency, and the stability of Walmart’s customer-facing digital ecosystem.
About the team:
Our team operates as Walmart’s Command & Control Center (CCC) for Omnichannel eCommerce, ensuring 24x7 availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management for critical services, minimizing disruptions and supporting a seamless shopping experience. The team advances enterprise observability, operational tooling, automation, and AI-assisted capabilities to enhance incident response and platform resilience. By collaborating with engineering teams, performing root cause analysis, and driving continuous improvements, we strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.
What you'll do:
- Provide 24x7 production operations support for Walmart’s Omnichannel eCommerce platforms across Azure, GCP, Kubernetes, and cloud-native environments.
- Proactively monitor, detect, triage, and coordinate resolution of major production incidents using observability tools including Grafana, Prometheus, Splunk, Dynatrace, and New Relic.
- Troubleshoot Linux/Unix systems, networking, cloud infrastructure, APIs, and microservices to rapidly restore services.
- Maintain monitoring, alerting, automation, and operational tools using Python, Java, JavaScript, Shell scripting, and REST APIs.
- Drive automation, self-healing, root cause analysis, documentation, and continuous operational improvements using AI-assisted operations and SRE best practices.
What you'll bring:
- Extensive experience supporting large-scale Omnichannel eCommerce production environments with expertise in Major Incident Management, production operations, incident triage, escalation, and service restoration.
- Strong knowledge of Linux/Unix, Azure, GCP, Kubernetes, Docker, networking, and microservices.
- Experience with observability tools including Grafana, Prometheus, Splunk, Dynatrace, New Relic, and OpenTelemetry.
- Proficiency in Python, Java, JavaScript, Shell scripting, SQL, REST APIs, and automation.
- Experience with SRE practices, CI/CD, Infrastructure as Code, self-healing, and AI-assisted operations (AIOps/LLMs).
- Strong analytical, collaboration, communication, and incident leadership skills.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Computer SciencePrimary Location...1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area plus 2 years' experience, OR 4 years' experience in software engineering or related area
- Extensive experience supporting large-scale Omnichannel eCommerce production environments, Major Incident Management, and production operations
- Strong knowledge of Linux/Unix systems administration and troubleshooting
- Experience with cloud platforms: Azure and GCP
- Experience with Kubernetes and Docker container technologies
- Experience with observability tools: Grafana, Prometheus, Splunk, Dynatrace, New Relic, OpenTelemetry
- Proficiency in Python, Java, JavaScript, Shell scripting, and SQL
- Experience using REST APIs and automation frameworks
- Familiarity with SRE practices, CI/CD, Infrastructure as Code, and self-healing automation
- Experience troubleshooting networking, cloud infrastructure, APIs, and microservices
- Strong analytical, collaboration, communication, and incident leadership skills
- Experience with AI-assisted operations (AIOps/LLMs) for operations and incident response
- Master's degree in Computer Science or related field
- Knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA and accessibility best practices
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
