Role summary:
Walmart is seeking a Senior Software Engineer – Site Reliability Operations Lead to drive the reliability and operational excellence of its global Omnichannel eCommerce platforms. In this role, you will provide technical leadership for 24x7 production operations, proactive monitoring, major incident management, API integrations, observability, and automation initiatives. Partnering closely with Engineering, Platform, Cloud, and Product teams, you will design and optimize intelligent operational workflows, enhance system reliability, automate critical processes, and improve customer experience through modern Site Reliability Engineering (SRE) practices and AI-driven operational solutions.
About the team:
Our team serves as Walmart’s Command & Control Center for Omnichannel eCommerce, ensuring continuous availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management to minimize disruptions and support seamless shopping experiences. By advancing enterprise observability, automation, and AI-assisted capabilities, we enhance incident response and platform resilience. Collaborating closely with engineering teams, we perform root cause analysis and drive continuous improvements to strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.
What you'll do:
- Lead the monitoring, detection, triage, and resolution of major production incidents across Walmart’s Omnichannel eCommerce platforms.
- Serve as the incident commander during critical outages, leading bridge calls and coordinating cross-functional teams to restore services as quickly as possible.
- Design, develop, and maintain RESTful API integrations, operational tools, and workflow automation solutions.
- Continuously enhance monitoring, observability, and alerting capabilities using enterprise platforms and Site Reliability Engineering (SRE) best practices.
- Diagnose and resolve complex issues across Linux/Unix systems, cloud infrastructure, networking, Kubernetes, APIs, and microservices-based environments.
- Implement automation and self-healing capabilities through DevOps methodologies and Infrastructure as Code (IaC) practices.
- Leverage AI-powered operational solutions to improve incident response, accelerate issue resolution, and increase operational efficiency.
- Lead root cause analysis (RCA) initiatives and drive continuous improvements in system reliability, automation, performance, and operational excellence.
What you'll bring:
- Proven experience supporting large-scale Omnichannel eCommerce platforms, with expertise in Major Incident Management, production operations, incident triage, escalation management, and rapid service restoration.
- Demonstrated success leading cross-functional incident response teams and driving operational excellence across highly available, customer-facing systems.
- Strong technical knowledge of Linux/Unix, Microsoft Azure, Google Cloud Platform (GCP), Kubernetes, Docker, networking, RESTful APIs, and distributed microservices architectures.
- Hands-on experience with enterprise observability and monitoring solutions, including Grafana, Prometheus, Splunk, Dynatrace, and OpenTelemetry.
- Proficient in Python, Java, JavaScript, Shell scripting, SQL, REST API development and integration, and workflow automation.
- Experience implementing Site Reliability Engineering (SRE) best practices, CI/CD pipelines, Infrastructure as Code (IaC), self-healing capabilities, and AI-assisted operational solutions.
- Excellent analytical, problem-solving, communication, collaboration, and technical leadership skills, with the ability to influence and drive outcomes across cross-functional teams.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.Option 2: 5 years’ experience in software engineering or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science or related field and 2 years' experience in software engineering or related fieldPrimary Location...1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or a related area, and 3 years of experience in software engineering or a related area; alternatively, 5 years of experience in software engineering or a related area.
- Master's degree in Computer Science or a related field and 2 years of experience in software engineering or a related field.
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
