(USA) Senior Manager, Technology Operations - Marketplace Payment Operations

Position Summary...

What you'll do...Role summary:
As a Senior Manager, Payments Operations, you will lead the strategy, execution, and continuous improvement of Walmart Marketplace Payments Operations. You will own critical payment programs across the seller payment lifecycle, partnering with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support to deliver secure, scalable, and seamless payment experiences. The role drives operational excellence through automation, analytics, governance, and product innovation to improve seller experience, reduce operational complexity, and mitigate financial risk.
About the team:
The Payments Operations team leads the strategy, execution, and continuous enhancement of Walmart Marketplace Payments. Collaborating with Product, Engineering, Seller Risk, Legal, Finance, and Seller Support, the team ensures secure, scalable, and seamless payment experiences while managing financial, compliance, and reputational risks. The team drives operational excellence through automation, process governance, analytics, and proactive seller support across the entire payments lifecycle. This collaborative environment emphasizes strong program management, stakeholder engagement, and business operations to deliver impactful technology solutions aligned with organizational goals.
What you'll do:

• Lead end-to-end Payments Operations, including seller payouts, payment controls, seller resolutions, outages, and operational escalations.
• Drive operational excellence through governance, SOPs, KPIs, automation, and continuous process improvement.
• Partner with Product and Engineering to influence roadmaps and deliver scalable payment capabilities that enhance seller experience and reduce manual operations.
• Lead cross-functional initiatives across Risk, Legal, Finance, Compliance, Seller Support, and external payment partners to deliver business outcomes.
• Leverage data and analytics to optimize payment performance, mitigate operational risk, and prioritize strategic investments.
• Build and develop a high-performing team while supporting the expansion of Global Marketplace Payments through scalable operating models and standardized processes.

What you'll bring:

• Proven experience leading Payments, Marketplace, Risk, or Operations programs, driving operational excellence and scalable business processes.
• Strong ability to execute cross-functional initiatives and influence Product, Engineering, Risk, Legal, Finance, and Operations teams.
• Experience improving operational performance through process optimization, automation, governance, and data-driven decision making.
• Strong understanding of payments, financial controls, and risk management, with the ability to translate business needs into product capabilities.
• Demonstrated success building business cases, prioritizing initiatives, and delivering measurable improvements in seller experience, operational efficiency, and business outcomes.
• Excellent communication, stakeholder management, and leadership skills, with the ability to influence senior leaders and lead teams through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.