The Role
Leads advanced data analytics initiatives for Walmart’s self-service voice and chat channels. Develops scalable analytics frameworks, ensures data quality and governance, applies statistical and big data methods, and translates complex business problems into actionable insights. The role partners cross-functionally on user-centric data applications, communicates findings through visualization and storytelling, mentors analytics professionals, and aligns data strategy with business objectives while improving customer experience and operational performance.
Summary Generated by Built In
Position Summary...What you'll do...Role summary:
The Senior Manager, Data Analytics at Walmart leads advanced data initiatives to drive strategic business insights and experience improvements for our self service voice and chat channels. This role requires expertise in data analysis / strategy, product and business relationship partnership, AI design experience, and story telling to translate complex data into actionable solutions. The position involves collaborating across functions to identify data sources, ensure data integrity, and develop scalable analytics frameworks. The successful candidate will mentor teams, influence stakeholders, and apply statistical and big data methodologies to support decision-making and enhance business performance within a dynamic environment.
About the team:
The Voice of the Customer Insights Team within Customer Engagement Services (CES) connects customer experiences with the teams enhancing them. The team specializes in analyzing the end-to-end customer journey across Walmart’s eCommerce ecosystem, focusing on friction points and resolution effectiveness via self-service and Customer Care channels. By integrating customer, operational, and behavioral data, the team identifies trends, root causes, and improvement opportunities. The mission is to transform customer insights into actionable strategies that reduce friction, enhance resolution and self-service, and influence processes to deliver lasting customer satisfaction, loyalty, and value.
What you'll do:
What you'll bring:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
1 year's supervisory experience.Preferred Qualifications...
The Senior Manager, Data Analytics at Walmart leads advanced data initiatives to drive strategic business insights and experience improvements for our self service voice and chat channels. This role requires expertise in data analysis / strategy, product and business relationship partnership, AI design experience, and story telling to translate complex data into actionable solutions. The position involves collaborating across functions to identify data sources, ensure data integrity, and develop scalable analytics frameworks. The successful candidate will mentor teams, influence stakeholders, and apply statistical and big data methodologies to support decision-making and enhance business performance within a dynamic environment.
About the team:
The Voice of the Customer Insights Team within Customer Engagement Services (CES) connects customer experiences with the teams enhancing them. The team specializes in analyzing the end-to-end customer journey across Walmart’s eCommerce ecosystem, focusing on friction points and resolution effectiveness via self-service and Customer Care channels. By integrating customer, operational, and behavioral data, the team identifies trends, root causes, and improvement opportunities. The mission is to transform customer insights into actionable strategies that reduce friction, enhance resolution and self-service, and influence processes to deliver lasting customer satisfaction, loyalty, and value.
What you'll do:
- Lead data analytics initiatives by identifying appropriate data sources and ensuring data quality standards are met.
- Translate complex business problems into data-driven solutions using advanced analytics and statistical methods.
- Develop and implement data visualization strategies to communicate insights effectively to stakeholders.
- Collaborate with cross-functional teams to design user-centric data applications and enhance user experience.
- Drive data strategy alignment with business objectives, ensuring scalability and compliance with data governance policies.
- Mentor and guide team members on analytics techniques, data quality management, and storytelling best practices.
- Monitor and improve data quality metrics, addressing issues to maintain reliable data assets.
What you'll bring:
- Extensive experience in data analytics, including advanced analytics, statistical analysis, and big data techniques.
- Proficiency in SQL and knowledge of database technologies such as SQL and NoSQL systems.
- Strong understanding of data quality management, data governance, and data strategy principles.
- Expertise in data visualization tools, vibe coding tools, and techniques to communicate complex insights effectively.
- Ability to translate business requirements into data-driven solutions and strategies.
- Demonstrated leadership skills with experience mentoring and developing team members.
- Strong problem-solving skills with a focus on scalable and high-quality data solutions.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Arts, Finance or related field and 4 years' experience in data analysis, data science, statistics, or related field. Option 2: Master's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in data analysis, data science, statistics, or related field. Option 3: 6 years' experience in data analysis, data science, statistics, or related field.1 year's supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Data science, data analysis, statistics, or related field, Master’s degree in Business, Computer Science, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field, Related industry experience (for example, retail, merchandising, healthcare, eCommerce), Successful completion of assessments in data analysis and Business Intelligence tools and scripting languages (for example, SQL, Python, Spark, Scala, R, Power BI, or Tableau), Supervisory experiencePrimary Location...805 Respect, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Arts, Finance, or a related field, plus 4 years of experience in data analysis, data science, statistics, or a related field
- Master's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, or Information Technology, plus 2 years of experience in data analysis, data science, statistics, or a related field
- 6 years of experience in data analysis, data science, statistics, or a related field
- 1 year of supervisory experience
- Experience with advanced analytics, statistical analysis, and big data techniques
- Proficiency in SQL and knowledge of SQL and NoSQL database systems
- Knowledge of data quality management, data governance, and data strategy principles
- Expertise in data visualization tools and techniques
- Ability to translate business requirements into data-driven solutions and strategies
- Leadership experience mentoring and developing team members
- Strong problem-solving skills focused on scalable, high-quality data solutions
- Data science, data analysis, statistics, or a related field
- Master's degree in a related business, computer science, engineering, statistics, economics, analytics, mathematics, or information technology field
- Related industry experience, such as retail, merchandising, healthcare, or eCommerce
- Successful completion of assessments in data analysis and business intelligence tools and scripting languages, such as SQL, Python, Spark, Scala, R, Power BI, or Tableau
- Supervisory experience
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
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