Position Summary...
What you'll do...
Principal, UX Content Designer – Conversational Experiences
About the Team
Join our award-winning design team and help us shape the future of retail. Our Design team builds products to enhance the lives of millions of customers across the globe. Walmart Design is innovating the future of shopping, and each member of our team plays a pivotal role in shaping the way people engage with our products and services.
The eCommerce design team works to unify retail experiences for customers as they interact with Walmart online, in our apps or visiting our stores. If you are motivated by complex challenges and want to build the future of commerce, a Design role at Walmart could be what you’ve been looking for.
As a Principal Content Designer – Conversational Experiences, you’ll set the vision for the best customer and assistant experiences and collaborate closely with cross-functional partners. You will use your knowledge of NLU, NLP, GenAI and Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, frameworks, training material, run design sprints and build rapid prototypes to leverage the collective creativity. You’ll employ your great strengths in storytelling to present your vision and design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to determine a shared plan forward that balances business and technology considerations, you’ll craft experiences that are intuitive to use and accessible for all.
You’ll sweep us off our feet if you have...
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Experience working with NLU, IVR or GenAI models.
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You have a strong point of view and are an effective champion for design and inclusive experiences.
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A demonstrable track record working cross-functionally with shipping successful products in a fast-paced environment. You thrive in an ever-changing environment.
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A strategic mindset and a systems thinking approach to taking the complex and make it simple.
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Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
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Experience facilitating workshops and aligning stakeholders through your cross-functional teams.
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Comfort with ambiguity and ability to motivate teams and partners.
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Find joy in leading by doing. You inspire, coach, and contribute to our team culture.
You’ll make an impact by:
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Designing at the highest level of craft for a broad population of Walmart customers.
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Leading a program of work and collaborating seamlessly with cross-functional partners through delivery.
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Creating the conversational strategy and setting the design direction for the program that delivers on the user needs and business goals.
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Actively soliciting feedback from peers and cross-functional stakeholders though the product design lifecycle.
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Engaging the design research team at the right points during the design process to ensure the right insights inform the work .
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Rapid prototyping and experimenting in a fast-paced environment.
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Multitasking across different projects and adapting to changing priorities.
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Creating scalable experiences in partnership with our Design Systems team.
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Communicating effectively with kindness and empathy.
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Collaborating seamlessly with cross-functional partners.
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Staying up to date with the latest trends, in and out of retail.
Preferred qualifications:
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Degree in Communications, Digital Design, or similar
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7+ years of experience in conversation design, UX content or copywriting.
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Have a fantastic portfolio of elegant design solutions.
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Excellent written and verbal communication.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
#experiencedes
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00-$286,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Top Skills
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
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