Role & Responsibilities:
- Plan, monitor, direct, and assign workload to station staff.
- Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
- Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
- Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
- Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
- Daily report monitoring validating that KPIs are being met including but not limited to:
- Properly filing AES
- On Time Billing
- Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
- Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
- For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
- Other duties as assigned by management.
Qualifications:
- Bachelor’s degree in related field.
- Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
- Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
- DG, Hazmat, TSA Certification.
- Knowledge of Incoterms.
- Experience handling bonded freight and out-of-gauge or project cargo required.
- A basic understanding of the fundamentals of warehouse and trucking operations required.
- Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
- Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
- Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
- Knowledge in Microsoft Office required, CW1 preferred.
Top Skills
What We Do
Established in 1972, Morrison Express is a privately-held company operated by a professional management team.
We have successfully transformed from a Taiwan-based freight forwarder focusing on Taiwan-US route to a global player with over 2000 employees operating over 90 owned offices in America, Asia, Europe, and South America, plus more than 100 agents in 5 continents, and are still expanding rapidly in terms of revenue and corporate size.
We serve an expanding list of multinational businesses, managing their air, ocean and ground freight forwarding and logistics needs on a global basis. Via our regional logistics centers — strategically located in key gateway cities across different regions — we provide highly customized, cost-effective freight consolidation, warehousing, distribution and delivery solutions that caters to our client’s most challenging business needs.
We continue to invest and operate one of industry’s most sophisticated information systems, designed for today’s increasingly complex supply chain logistics. Our flexible IT solutions provide clients with the capability to integrate our shipping, warehousing and door-to-door delivery solutions with their own information systems, enabling the clients to have end-to-end supply chain visibility.
Our success as a global service provider is and will continue to be driven by our team of highly dedicated and hard working individuals. Their commitment and passion to their jobs are the backbone on which we have built our organization, and this will continue to be a source of passion with which we serve our clients.
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