(USA) Manager, Technology Operations - Global Item Experience & Catalog Strategy

Position Summary...

What you'll do...Role summary:
The Manager, Technology Operations will lead strategic initiatives that support Marketplace item experience, catalog quality, seller enablement, and scalable operational processes. This role is responsible for driving complex global programs from strategy through execution, translating ambiguous business challenges into structured plans, well documented requirements, and measurable outcomes. The position requires strong leadership in coordinating global cross-functional teams, monitoring progress against milestones, and implementing corrective actions to maintain program health. Success in this role requires strong systems thinking, analytical problem solving, executive communication, and the ability to influence cross-functional teams in fast-paced, ambiguous environments that deliver impactful Marketplace solutions.
About the team:
Our team operates within Walmart Marketplace Seller Success, focusing on item experience, catalog strategy, and scalable seller enablement. We enhance product structuring, management, and scaling across the Marketplace ecosystem to support seller success while ensuring catalog quality and customer trust. By leveraging product, process, and go-to-market strategies, we identify high-value opportunities in item creation and lifecycle management. Collaborating with Product, Engineering, Data Science, Business, and Operations teams, we tackle complex initiatives requiring systems thinking, innovation, and data-driven decisions. The team values curiosity, collaboration, strong problem-solving, and effective execution in dynamic environments.
What you'll do:

• Define and manage complex global cross-functional programs or strategic initiatives with clear objectives and accountability.
• Assess resource requirements, identify risks, and implement mitigation strategies to ensure successful program completion.
• Translate ambiguous business, catalog, and seller challenges into structured strategies, business cases, and decision frameworks.
• Monitor project progress against milestones, leading cross-functional coordination to address issues and maintain program health.
• Build and maintain stakeholder relationships through clear, concise communication and data-driven influence.
• Identify systemic gaps, root causes, dependencies, and scalable improvement opportunities across Marketplace workflows and processes.
• Lead, mentor, and develop team members to foster high performance and continuous learning.

What you'll bring:

• Proven expertise in program management, including planning, business case development, monitoring, and control of medium to high-complexity technology initiatives.
• Strong systems thinking with the ability to diagnose root causes and identify scalable improvement opportunities.
• Exceptional stakeholder communication and influencing abilities to build consensus and drive cross-functional collaboration.
• Solid understanding of organizational strategy, business operations, and key performance indicators to align technology programs with business goals.
• Proficiency in data analysis, root cause analysis, and KPI reporting to inform decision-making and identify continuous improvement opportunities.
• Ability to translate ambiguity into clear strategies, frameworks, and recommendations.
• Experience in risk assessment and mitigation to ensure successful program delivery.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $96,000.00 - $186,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.