Walmart Global Tech
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(USA) Director, Specialty Compliance and Ethics - Global User-Generated Content (UGC) Compliance
(USA) Director, Specialty Compliance and Ethics - Global User-Generated Content (UGC) Compliance
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The Role
Leads Walmart’s global UGC compliance program, including moderation policies, regulatory controls, risk management, escalation processes, analytics, and trust and safety initiatives. Partners with technology, product, and engineering teams to deploy scalable content moderation and digital safety solutions using AI and machine learning. Oversees policy development, operational improvements, vendors, cross-functional teams, metrics, and compliance capabilities covering child safety, intellectual property, endorsements, and platform liability.
Summary Generated by Built In
Position Summary...The Director, Global User-Generated Content (UGC) Compliance will lead the development and execution of compliance strategy to ensure adherence to evolving regulatory requirements and platform safety standards. This role will direct the expansion and continuous improvement of an effective compliance program for UGC, overseeing policy creation, risk management, design and implementation of controls, and operational process improvements. The position will oversee large-scale content moderation strategy, monitor key performance and quality metrics, and drive trust and safety initiatives that align compliance efforts with broader business objectives.
About the team
The Global User-Generated Content Compliance team reports into the larger Global Marketplace & eCommerce Compliance (GMEC) organization. As the leader of the UGC Compliance team, you will be responsible for developing capabilities to govern user-submitted content across digital marketplaces, social commerce, search capabilities, and review platforms. You will develop processes and leverage technologies to help prevent and mitigate risks among a variety of digital compliance areas, including child safety, intellectual property, endorsements, and platform liability.What you'll do...
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30010: The annual salary range for this position is $110,000.00 - $220,000.00
San Bruno, California US-08848: The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
About the team
The Global User-Generated Content Compliance team reports into the larger Global Marketplace & eCommerce Compliance (GMEC) organization. As the leader of the UGC Compliance team, you will be responsible for developing capabilities to govern user-submitted content across digital marketplaces, social commerce, search capabilities, and review platforms. You will develop processes and leverage technologies to help prevent and mitigate risks among a variety of digital compliance areas, including child safety, intellectual property, endorsements, and platform liability.What you'll do...
- Lead the expansion and continuous improvement of an effective global compliance program for user-generated content (UGC).
- Establish and govern enterprise-wide moderation policies, controls, and escalation pathways for legal, regulatory, and trust and safety risks.
- Leverage analytics, business intelligence, and monitoring programs to measure control effectiveness, identify emerging risks, and unlock future business growth.
- Partner closely with partners in Global Tech, Product, and Engineering to develop and deploy scalable product solutions for content moderation and digital safety.
- Evaluate and implement new and emerging technologies, utilizing artificial intelligence and machine learning to expand moderation capabilities, increase operational efficiencies, and drive accuracy across our platforms.
- You bring deep subject matter expertise in building and scaling compliance programs in the areas of trust and safety, content moderation, and/or user-generated content.
- You possess strong interpersonal skills and high emotional intelligence.
- You demonstrate strong judgment.
- You do not operate from a playbook; you define it and execute.
- You are a strategist first, with the ability and agility to execute on both tactical and operational issues.
- You have experience leading others—including direct reports, cross-functional teams, and vendors.
- You make data-driven decisions based on prior experience with analytics, business intelligence, and risk monitoring.
- You communicate clearly and confidently with senior leaders.
- Juris Doctor (JD) or Master’s degree in Business Administration, Public Administration, Legal/Regulatory, or related field.
- Experience integrating Machine Learning (ML) or AI models into compliance/moderation workflows.
- Familiarity with data science and statistics concepts.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30010: The annual salary range for this position is $110,000.00 - $220,000.00
San Bruno, California US-08848: The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Human Resources, or related field and 5 years’ experience in compliance, ethics, legal, project management, or related area OR 7 years’ experience in compliance, ethics, legal, project management, or related area. 3 years’ supervisory experience. 4 years’ experience using intermediate functionality of Microsoft Office.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
CommunicationsMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...811 Excellence, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in Business, Human Resources, or a related field and 5 years of experience in compliance, ethics, legal, project management, or a related area
- Alternatively, 7 years of experience in compliance, ethics, legal, project management, or a related area
- 3 years of supervisory experience
- 4 years of experience using intermediate functionality of Microsoft Office
- Juris Doctor or master's degree in Business Administration, Public Administration, Legal/Regulatory, or a related field
- Experience integrating machine learning or artificial intelligence models into compliance or moderation workflows
- Familiarity with data science and statistics concepts
- Master of Business Administration
- Project Management Professional certification
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
