The Role
Design, deliver, and manage onboarding and ongoing training for store employees; create instructional materials and e-learning; facilitate sessions; track LMS completion and training effectiveness; partner with operations, HR, and insights to close skill gaps and ensure compliance with food safety and health standards.
Summary Generated by Built In
CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.
We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.
The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.
Position Overview
Elevate your career with CHAGEE as a Manager, Operations, Integration & training. You will play a crucial role in ensuring that all new hires and existing employees receive effective, consistent, and compliant training to meet operational standards and business needs. This role is focused on improving store operations by identifying skill gaps, developing tailored learning programs, and continuously enhancing the training experience. You will collaborate with cross-functional teams to support employee development, enhance productivity, and maintain high standards of customer service across all CHAGEE locations.
What you'll do:
Onboarding & New Hire Training
- Manage the new hire onboarding process, including scheduling, delivering, and tracking completion of training.
- Ensure a smooth and engaging onboarding experience that sets employees up for success.
- Provide orientation on CHAGEE’s brand values, culture, operational standards, and health and safety regulations.
- Lead the operational integration of new products, equipment, technology, and business initiatives from concept through field execution.
- Translate strategy into practical operating plans that are easy for teahouse teams to understand and execute.
- Anticipate operational challenges early and develop solutions that simplify execution.
- Partner with cross-functional teams to ensure initiatives are designed with the teahouse experience at the center.
Training Program Development
- Collaborate with operations partners to identify training gaps and develop targeted learning programs tailored to specific needs and roles in store operations.
- Ensure all mandatory compliance training is delivered and documented according to regulations.
- Develop processes, tools, and operating standards that enable consistent execution across a growing teahouse networks.
- Create playbooks, SOPs, implementation guides, and operational resources that support sustainable growth.
- Continuously evaluate and improve operational processes based on feedback from the field.
- Support operational readiness for new teahouse openings and expansion initiatives.
Facilitation & Delivery
- Facilitate training sessions for new and existing employees on various topics, including operational processes, quality standards, product knowledge, and company procedures.
- Conduct training on limited-time offers, promotions, and new product launches to ensure team preparedness and consistency.
- Support and develop the skills of in-store training support teams, providing feedback, coaching, and mentorship.
Training Evaluation & Continuous Improvement
- Track training completion rates and assess learner performance through post-training evaluations.
- Utilize learning management systems to gather data on training effectiveness and generate reports for stakeholders.
- Actively seek feedback from trainees and managers to optimize training programs, streamline processes, and improve the overall learning experience.
- Continuously update training materials to reflect changes in regulations, operational standards, and product offerings.
- Partner closely with the Training team to design and evolve scalable learning programs that prepare teahouse teams for success.
- Help build onboarding experiences, role-based training, certification programs, and operational learning tools.
- Translate operational priorities into engaging and practical learning solutions.
- Use field insights and operational performance to continuously improve training programs and resources.
Cross-Functional Collaboration
- Partner with operations, HR, and store leadership to align training programs with business goals and operational needs.
- Coordinate with the Consumer Insights to integrate customer feedback into training programs and service recovery initiatives.
- Demonstrate flexibility and adaptability in a rapidly evolving environment.
- Be prepared for duties and responsibilities to evolve, and show a willingness to step outside of your usual scope to support the company's growth. Expect opportunities for personal and professional growth as you navigate new challenges.
- Build trusted partnerships across R&D, Finance, Marketing, Culinary, Supply Chain, Food Safety, HR, Construction and Business Development.
- Bring an operator's perspective to business decisions.
- Influence without direct authority by building alignment, fostering collaboration, and keeping teams focused on successful execution.
Experience you need to be successful
- 7+ years of progressive experience in restaurant, coffee, hospitality, or retail operations.
- Experience supporting multi-unit operations in a corporate, field leadership, or operational excellence capacity.
- Demonstrated success building training programs, operational systems, or scalable field enablement tools.
- Proven experience leading cross-functional initiatives from concept through successful implementation.
- Strong understanding of restaurant operations.
- Excellent project management, communication, and relationship-building skills.
- Comfortable navigating ambiguity in a fast-paced environment.
- Passion for developing people, simplifying operations, and creating exceptional guest experiences.
What We Offer:
- Hybrid work schedule for a balanced life
- 401K with company match to secure your future
- Yearly bonus opportunity
- Comprehensive medical, dental, and vision insurance
- On-site fitness center and wellness programs
- Exclusive discounts at our tea locations, theme parks, and gyms
- Generous paid time off starting at 15 days, plus 7 federal holidays
- Opportunities for continuous education and scholarships
- Income protection including Disability, Life, and AD&D insurance
- Bereavement leave for those difficult times
Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.
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The estimated total cash compensation for this position is $80,400 — $120,600, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.
Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!
CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.
Skills Required
- Bachelor's degree in education, human resources, hospitality management, or related field.
- 2-3 years of experience in training and development within retail, food service, or beverage industry.
- Proven track record designing, delivering, and managing training programs in a fast-paced environment.
- Experience coaching and developing in-store trainers or teams.
- Strong instructional design and facilitation skills.
- Proficiency with Learning Management Systems (LMS) and data analysis tools to track training progress and effectiveness.
- Excellent communication and interpersonal skills for cross-functional collaboration.
- Knowledge of compliance and health regulations relevant to the food and beverage industry.
- Strong organizational and time management skills with ability to manage multiple projects.
- Adaptability in customizing training materials to meet diverse locations and evolving operational requirements.
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The Company
What We Do
CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 6,000+ stores globally. As we embrace innovation and introduce a modern twist to traditional tea culture, we remain committed in preserving the true tea taste and only use fresh dairy and real tea leaves in all our beverages. Our teas also contain 0 creamer and 0 trans-fatty acids.
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