Key Responsibilities
- Enterprise Account Development (US): Build relationships with key decision-makers at target enterprise accounts and execute sales and partnership strategies for initial market entry.
- Designing Global Business Scalability: Analyze success stories from Korea and Japan to adapt them for the US market, establishing the foundation for sustainable business operations.
- Complex Solution Design (ChannelTalk & Ads): Propose tailored strategies to maximize product utility according to client needs. Design comprehensive business funnels that bridge the gap from new user acquisition to retention by integrating ad solutions.
- Bridging Product & Business: Translate client requirements into technical specifications for internal Dev/Product teams, ensuring local market feedback is reflected in the product roadmap.
- End-to-End Account Management: Take full ownership of the customer success lifecycle—including contract management, renewals, and technical support—to maximize satisfaction for enterprise clients.
Qualifications
- IT Product/Service Expertise: 3+ years of experience in IT Service Product Management or tech-based Business Development.
- Market Pioneering Skills: Proven ability to simplify and define complex business problems, find Product-Market Fit (PMF) from zero-base, and successfully scale up.
- Exceptional Business Communication: A 'hub' personality who can drive rational consensus among diverse stakeholders (developers, decision-makers, partners) and translate technical jargon into easy-to-understand business value.
- Data-Driven Mindset: Strong proficiency in funnel management and data analysis, with a track record of iterating strategies and proving results through numbers.
- Technical Literacy: A solid understanding of basic technical structures (APIs, Databases, etc.) to engage in meaningful discussions regarding implementation with the engineering team.
- Ownership & Focus: A tenacious problem-solver with a strong sense of initiative and the insight to focus on the essence to find the best solutions.
Preferred Qualifications
- Bilingual Proficiency: Professional business fluency in both English and Korean.
- Strategy & Execution Specialist: Experience in strategic consulting or operations, with a proven track record of structuring and building business processes from scratch.
- SaaS & Ad-Tech Industry Knowledge: Deep understanding of SaaS business mechanisms and the digital advertising ecosystem.
Top Skills
What We Do
Channel Talk is an AI messenger that is focused on helping DTC companies provide VIP-level customer service. We raised $40 million USD in our Series C, and are one of the fastest-growing B2B SaaS startups, currently servicing more than 150,000 brands across the world. At Channel Talk, we believe that a good product nurtures growth in a business and that simple conversations with customers can become the driving force for success. We help you stand out by utilizing AI to resolve repetitive inquiries so you have time to build genuine relationships through our powerful CRM and provide excellent support to your customers. Channel Talk offers: ✅ Unlimited live chat & team chat ✅ Customer Relationship Management (CRM) platform ✅ Customizable chatbots Want to learn more? Check us out: 🏡 Homepage: https://channel.io/en 📝 Blog: https://channel.io/en/blog 💼 Careers: https://channel.io/en/jobs 🇺🇸 https://channel.io/ko/jobs 🇰🇷 📺 Youtube: 📌 Global/KR: https://www.youtube.com/c/채널톡 📌 JP: https://youtube.com/@channel.io_JP
