US Customer Success Manager

Do you want to drive customer success, platform growth, and commercial impact with leading US clients? Join our team!

Beyond Now is an international leading ecosystem orchestration and platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and BSS. We're building our team globally with the best people, and that's where you come in.

We are searching for a skilled professional to join our growing team in the United States.

USA (Dallas, TX) | Hybrid (Client Based) | Full-time | Immediate Start

Play a pivotal role in ensuring the success and satisfaction of our telco clients. You’ll combine strong domain expertise, strategic relationship management, and a focus on driving growth and operational efficiency on our platform.

• Customer Success and Satisfaction:

  • Build and maintain strong relationships with business and product stakeholders within telco accounts.

  • Act as a trusted advisor, providing strategic guidance to maximize the value of our platform.

  • Drive high CSAT and NPS scores by proactively addressing customer needs and delivering exceptional service.

  • On-Site client presence to strengthen relationships and gain insights into their business challenges and opportunities.

  • Support solution-oriented customer conversations by translating business needs into platform capabilities, working closely with internal experts where required.

• Platform Growth and Adoption:

  • Expand the usage of our platform by encouraging customers to manage more services through it.

  • Identify opportunities to introduce new services and solutions to existing and new business units.

  • Collaborate with cross-functional teams to tailor solutions to meet customer requirements.

• Revenue and Financial Management:

  • Drive bookings from existing accounts and new business units or operating companies (Opcos)

  • Ensure accurate revenue forecasting and achieve targeted revenue growth for SaaS offerings.

  • Oversee cash collection processes to maintain healthy financial operations.

• Performance Metrics: Own and achieve the following key performance indicators like: CSAT and NPS improvement, Revenue growth, SaaS adoption and usage expansion, Account profitability and margin, Timely cash collections

• Experience:

  • 5+ years of experience in customer success, account management, or a related role within the SaaS or telco industry

  • Proven track record of driving revenue growth and expanding platform adoption

  • Strong background in managing complex telco accounts and working with business/product stakeholders

  • Deep domain expertise in telco ecosystems

  • Prior hands-on experience in operational roles, such as Solution Architect or similar, is highly preferred.

• Skills:

  • Exceptional relationship-building and interpersonal skills

  • Strategic thinker with the ability to identify growth opportunities and drive execution

  • Strong analytical skills with experience in revenue forecasting and account margin optimization

  • Effective communication and presentation skills, both written and verbal

  • Nurturer and farmer mindset with outcome driven focus

  • A pragmatic, hands-on mindset and the ability to take ownership across classic CSM boundaries, where it helps drive customer success and business impact

  • Education: Bachelor’s or MBA’s degree in Business, Technology, or a related field preferred

  • On Top: High willingness to travel (mainly North America, at least ~50%); unlimited, valid work-, and residence- permit for the USA

• A few general Beyond Now Benefits:

• US specific benefits in terms of Health/Life: Medical, Dental, Vision Life Insurance and AD&D, 401K, EAP

• Further US benefits: Employee Referral Bonus, 20 Days’ Vacation per year, 3 Days Floating Holiday per year

• State of the art: You’ll work very closely with Senior Levels of our Tier 1 and Tier 2 customers

• Way of Working: You’ll be free to organize your day-to-day work: get creative about how you can help customers increase platform usage. Therefore, use your sales talent!

• Joy:Good cooperation and togetherness are essential elements of our company philosophy.

• Compensation: We offer a salary salary (range $125,000 -­ $175,000 gross per year) in line with local legislation and with the market, depending on your specific qualifications and professional experience. In the event of employment, the state labour law will apply.

• Find out more about us and what’s in it for you at: https://www.beyondnow.com/en/company/careers/work-at-beyond/

• Ready to turn customer relationships into real business impact? Let’s activate what’s next for your career.

• We look forward to receiving your online application via the application tool. Please upload upload your well-structured informative CV and answer the questionnaire persuasively!

• Additional info:

  • For any questions, please feel free to reach out to us by email, while applications should be submitted through our online application tool - to provide the best possible candidate experience and ensure an efficient review process.

  • Our HR team in Austria or Ireland may be in touch as part of the process - not spam, just us.