About the role and team
Our People Operations team bridges the gap between high-level strategy and the daily employee journey ensuring our workforce data is up to date and accurate. As part of a specialized Tier 2 team, we don't just answer questions—we solve complex challenges and manage the critical employee data and life cycle events. We partner closely to ensure that while AI and automation handle the routine, our Specialists provide the deep expertise and human touch required for the most important milestones in an employee's journey.
We are looking for a People Operations Employee Data Specialist to resolve complex and high-impact employee data transactions, ensure operational excellence, and partner to improve processes, systems, and compliance. This role is the subject matter expert (SME) on employee transaction data management - ensuring accuracy, compliance and scalable processes.
What you’ll do
- Own and resolve Tier 2 escalations, providing clear, empathetic, and policy-aligned guidance that goes beyond a standard script.
- Execute complex transactions and lifecycle events—such as new hires, job changes, or terminations ensuring our system of record remains a system of trust.
- Act as a critical liaison between employees, vendors, and COEs to resolve intricate inquiries and ensure service consistency across the region.
- Partner to operationalize new programs and participate in UAT for system enhancements, ensuring regional nuances are built into global designs.
- Research and resolve data discrepancies, collaborating with Payroll, IT, and other People Ops teams.
- Collaborate to refine Tier 0 (Self-Service) and Tier 1 knowledge content, utilizing your expertise to help AI solve more problems before they reach your desk.
- Analyze case trends in ServiceNow and HRIS data to identify recurring friction points and recommend scalable, predictive solutions to improve the employee experience.
- Monitor data quality through regular audits, identify issues, and recommend process improvements.
- Assist in preparing reports or dashboards for People Ops leadership as needed.
- Support User Acceptance Testing (UAT) for system enhancements and new functionality.
Basic Qualifications
- Bachelor’s degree or equivalent work experience.
- Minimum 2 years of HR experience, with direct experience in HR data management.
Preferred Qualifications
- Experience in a shared services or centralized HR environment preferred.
- Familiarity with HRIS systems (Workday, Oracle, or similar) and transaction processing.
- Strong attention to detail with proven data entry accuracy and compliance awareness.
- Ability to identify root causes and suggest process fixes rather than just treating symptoms.
- Ability to manage confidential information with discretion.
- Strong problem-solving and analytical skills.
For San Francisco, CA-based roles: The base hourly rate range for this role is USD $37.50 per hour - USD $39.43 per hour.
For Seattle, WA-based roles: The base hourly rate range for this role is USD $33.66 per hour - USD $35.58 per hour.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- Bachelor's degree or equivalent work experience
- Minimum 2 years of HR experience with direct HR data management experience
- Experience in a shared services or centralized HR environment
- Familiarity with HRIS systems such as Workday, Oracle, or similar, including transaction processing
- Strong attention to detail with proven data entry accuracy and compliance awareness
- Ability to identify root causes and suggest process improvements
- Ability to manage confidential information with discretion
- Strong problem-solving and analytical skills
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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