URBN is looking for an IT Support Analyst position who will responsible for support of all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position will be responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues.
Role Responsibilities- This position will be the main point of contact for all priority incidents within the Gap, PA DC campus
- Daily prioritization of all Service Desk IT incidents and service requests
- Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as required
- This position will help drive the adherence of IT standards for hardware and support within DC
- This position will be expected to keep current on technologies related to run the production IT systems
- This position will be instrumental in interfacing with other offsite IT Support teams
- Technical Degree in a computer related field or 2+ years experience working in a desktop support role
- Excellent customer service experience working with critical production situations with the ability to train end users
- Prior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
- Networking experience with wired and wireless technologies including RF
- Ability to manage several critical incidents and escalate to IT management as necessary
#LI-HP1
The PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO StatementURBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Skills Required
- Technical degree in a computer-related field or at least 2 years of desktop support experience
- Excellent customer service experience in critical production situations
- Ability to train end users
- Experience working with third-party vendors on incident escalation, resolution, and system upgrades
- Networking experience with wired, wireless, and RF technologies
- Ability to manage multiple critical incidents and escalate to IT management when necessary
What We Do
Urban Outfitters, Inc. (URBN) is a global consumer-brand portfolio comprising Urban Outfitters, Anthropologie, Free People, FP Movement, Anthropologie Weddings, Terrain, Menus & Venues, and Nuuly. The company creates unique retail experiences with a focus on creativity and pleasing customers. Its brands cultivate communities and provide inclusive platforms where customers, coworkers, partners, and followers can express themselves through creative expression and community.
