(UP097) Senior Program Manager

Explore the Nortal experience! 

🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. 

🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values. 

⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins. 

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best. 

Ready to grow with us? 🚀 

Here’s what we offer you by joining us!  

• Competitive USD salary 💲 – We value your skills and contributions! 

• 🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!  

• 💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!  

• 🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. 

• 😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. 

• 💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! 

• 🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 

• 🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family! 

About the project: 

At Nortal, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities. 

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises. 

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact. 

As a Senior Program Manager, you will serve as a cross-functional integrator responsible for bringing the organization’s Moveworks strategy to life across Experience, Engineering, and Product. You will guide the adoption, implementation, and optimization of Moveworks across workflows, systems, and teams—ensuring we unlock its full potential to enhance productivity, streamline operations, and improve end-user experience. 

How your day-to-day work will look like: 

✅ Oversee the execution of a highly complex and cross-functional Moveworks integration and enablement program, partnering with senior stakeholders to embed Moveworks into design, research, writing, support, and operational workflows.  
✅ Operate independently to drive end-to-end Moveworks implementation, including mapping PDLC and operational workflows, defining business/product requirements, coordinating with engineering teams, validating integrations, and establishing success metrics.  
✅ Translate complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable execution plans that accelerate workflow efficiency and improve the employee experience.  
✅ Identify dependencies, risks, and overlaps across programs, Moveworks capabilities, integrations, and related initiatives to ensure coherence and eliminate duplication.  
✅ Implement scalable governance models and operational processes that balance rapid platform adoption with responsible usage, data integrity, and change control.  
✅ Drive organizational change management, supporting stakeholders as they adopt new Moveworks-enabled processes, behaviors, and workflows. 
✅ Ensure consistent communication and alignment across technical, business, and executive audiences, including transparency around program status, risks, tradeoffs, and resourcing impacts. 

This would make you the ideal candidate: 

✨ Bachelor's Degree in Computer Science, Engineering, or a related field.  
✨ 10+ Years of experience driving complex, cross-functional programs in high-scale technology organizations, partnering closely with UX, research, content, product, operations, and engineering teams.  
✨ Bring rigor and systems thinking to ambiguous environments; excel at driving aligned execution across organizational boundaries.  
✨ Experience implementing or integrating enterprise platforms (e.g., Moveworks, ITSM solutions, automation tools) into workflows, processes, or employee support systems. 
✨ Hands-on experience in Agile/Scrum environments, including writing user stories and acceptance criteria. 
✨ Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. 

What to expect from our Talent Connection process: 

• Sign up: Apply to this position and upload your resume. 

• Profile review: Our team will review your profile and keep it in our talent database. 

• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.  

• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.   

• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening. 

• Transparency: This process is direct and without intermediaries. 

🎯 At Nortal, we’re dedicated to solving complex business challenges through cutting-edge technology, and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team! 

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.  

Let’s work together to shape the future of technology!  

🧑‍💻 Apply now!