We are looking for a UNIX/Linux Support Engineer (L3) to provide comprehensive operational support for our enterprise's mixed UNIX/Linux infrastructure. This infrastructure includes RHEL, Ubuntu, AIX, HP-UX, and Solaris systems hosted on Dell, IBM, and Cisco UCS hardware, as well as VMware ESX, OpenShift, RStudio, GPFS, and LSF environments. The remote engineer will focus on resolving approximately 85% of incidents without the need for physical access, collaborating with on-site staff for hardware tasks and escalations.
Responsibilities:
- Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
- Troubleshoot filesystem, CPU, memory, swap, and agent issues.
- Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
- Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
- Use Ansible Tower and Red Hat Satellite for patching and configuration management.
- Maintain and improve automation scripts and reporting tools for recurring operational tasks.
- Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents.
- Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents.
- Coordinate tasks with other Support Engineers.
- Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events.
What we expect:
- Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments, including patching, monitoring, and incident response.
- Hands-on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.
- Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting.
- Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes.
- Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments.
- 3–5 years of experience in Linux/Unix support within enterprise environments.
- RHCSA and/or ITIL v4 Foundation certification).
- Ability to work independently and effectively within remote, structured support operations.
- Excellent problem-solving, documentation, and communication skills.
Nice to have:
- Familiarity with AIX and other Unix platforms (HP-UX, Solaris)
Top Skills
What We Do
Quantori is the end-to-end data, technology, and digital services partner of choice for leading biopharma and healthcare organizations across the globe.
We develop cutting-edge data and technology systems, applications, and infrastructures for biotech, pharmaceutical, and healthcare companies to accelerate drug discovery and improve patient outcomes. Our innovative approach harnesses the power of data engineering and informatics, machine learning, emerging technologies, and cloud expertise to bridge the gap between meaningful data and patient success, supporting every phase of the drug development process. Quantori also boasts a growing healthcare business that helps organizations optimize volumes of complex data sets to drive data to knowledge, knowledge to actionable insights, and insights to value. Quantori’s data scientists and informaticians understand the nature of data at a granular level, which is required for powering the future of precision medicine.
• 20+ Years Serving the Life Science & Healthcare Sectors
• Deep Domain Expertise
• Over 800 experts including scientists, software engineers, data scientists
• Blue-Chip Roster of Biopharma Clients
• 1,500+ Digital IT Projects
Contact Quantori today to learn how we can help accelerate your innovation pipeline through the power of data and digital IT.
Website: www.quantori.com
Email: [email protected]
Twitter: @Quantori_USA
