About the Role
Vamonos IT is seeking a UC Systems Administrator responsible for the configuration, monitoring, troubleshooting, and technical support of Unified Communications (UC) infrastructure. This role ensures uninterrupted, secure, and high-quality communication services across all of our Federal Customer’s locations. The successful candidate will support incident resolution and service restoration efforts, maintain compliance with service level agreements (SLAs), and contribute to the transition toward a cloud-native Microsoft Teams-based UC environment. This position plays a key role in modernization initiatives, security compliance, and operational excellence.
Required Skills & Qualifications
- Strong expertise in UC infrastructure technologies, including:
- Avaya Government Cloud telephony
- Cisco Unified Communications infrastructure
- Microsoft Teams collaboration services
- Experience configuring, monitoring, troubleshooting, and supporting enterprise UC environments
- Experience managing service delivery and ensuring compliance with defined SLAs
- Technical knowledge of hybrid on-premises and cloud environments
- Ability to analyze performance data, service trends, and workload metrics
- Excellent communication and collaboration skills
- Strong problem-solving and troubleshooting abilities
- Familiarity with modernization initiatives and UC integration requirements
- Knowledge of enterprise UC architecture and design principles
- Experience coordinating with vendors and managing escalations
- Must be able to obtain and maintain a Public Trust clearance
Preferred Qualifications
- Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
- Microsoft Certified: Azure Solutions Architect Expert or similar cloud certification
- Experience supporting large federal enterprise environments
- Familiarity with cloud-native UC migrations and modernization programs
Responsibilities
- Configure, administer, and support enterprise UC platforms and infrastructure
- Monitor system performance and proactively identify service issues
- Troubleshoot and resolve UC incidents while meeting defined SLAs
- Support Microsoft Teams-based collaboration services and modernization initiatives
- Analyze operational metrics and recommend service improvements
- Coordinate with vendors and support teams to resolve escalated issues
- Ensure compliance with security, operational, and communication requirements
- Maintain system documentation and operational procedures
- Participate in architecture reviews and technology modernization efforts
About Vamonos IT
Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success while fostering a culture of teamwork and professional development.
Our Benefits Include
- Paid Federal Holidays
- Health, Dental, and Vision Insurance Options
- Simple IRA with Matching
- Robust Paid Vacation Policy
- Continuing Education Assistance
- Short-Term Disability
- Company-Provided Life Insurance
Skills Required
- Expertise with Avaya Government Cloud telephony
- Experience with Cisco Unified Communications infrastructure
- Experience supporting Microsoft Teams collaboration services
- Configuring, monitoring, troubleshooting, and supporting enterprise UC environments
- Managing service delivery and ensuring compliance with SLAs
- Technical knowledge of hybrid on-premises and cloud environments
- Ability to analyze performance data, service trends, and workload metrics
- Excellent communication and collaboration skills
- Strong problem-solving and troubleshooting abilities
- Familiarity with modernization initiatives and UC integration requirements
- Knowledge of enterprise UC architecture and design principles
- Experience coordinating with vendors and managing escalations
- Must be able to obtain and maintain a Public Trust clearance
- Cisco Certified Network Professional (CCNP) Collaboration or equivalent
- Microsoft Certified: Azure Solutions Architect Expert or similar cloud certification
- Experience supporting large federal enterprise environments
- Familiarity with cloud-native UC migrations and modernization programs
What We Do
Whether you are moving IT services to the cloud or optimizing an existing infrastructure, Vamonos IT will guide your transition and enable you to take full advantage of the Microsoft Cloud services available today and into the future. Vamonos IT offers tenant-to-desktop support with extensive domain knowledge and years of directly supporting on-premises Microsoft technologies coupled with large scale cloud migrations and ongoing support. Our experienced team of technical Subject Matter Experts deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. In fact, some of our experts have been working with email and identity management since their introduction on an enterprise scale. Our mission as a company and as individuals is to set the bar in service delivery excellence, providing support and service our customers feel they cannot live without. Specialties: On premises and Microsoft 365 architecture and engineering, AD and Azure AD identity and access management, PowerShell scripting, process automation, SharePoint and custom product development, enterprise data migrations, system health monitoring, security and compliance support, service desk management, project management, product management, training and product rollout Let's go!
