Unified Communications Engineer

Job Description:

• System Support & Monitoring: Monitor and maintain voice and video infrastructure, including call managers, gateways, and collaboration platforms (e.g., Cisco, Microsoft Teams, Zoom).
• Troubleshooting & Incident Management: Handle escalated UC-related issues from Level 1 teams and resolve user complaints, outages, and performance degradation issues in a timely manner.
• Configuration & Administration: Manage user provisioning, dial plans, call routing, voicemail, and conferencing settings. Apply approved changes through standard change management procedures.
• Collaboration & Integration: Support integration between UC platforms and other systems (e.g., Active Directory, Exchange, SIP trunks). Work with network and security teams to ensure end-to-end service quality.
• Documentation: Maintain accurate documentation of configurations, troubleshooting procedures, and architectural diagrams.
• Preventive Maintenance: Execute health checks and system updates, including firmware, patches, and upgrades, to ensure compliance and minimize vulnerabilities.
• User Support & Training: Assist end-users with UC tools, features, and best practices. Provide training materials or knowledge base content where needed.

• Experience with enterprise UC systems (e.g., Cisco Unified Communications Manager, Unity, Microsoft Teams, Zoom, IPFX, etc.).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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