Underwriting Operations Assistant

Company Description 

Healthcare providers spend roughly $20B annually on premiums for medical professional liability  (“MPL”) insurance, $7B of which is spent by physicians. Primarily selling through brokers, insurance  carriers today often operate at an underwriting loss and employ outdated underwriting processes. The  current environment favors the entry of a new model featuring modern, data-driven underwriting with a  more efficient sales model targeting the best risks.  

Rubicon Founders, an entrepreneurial firm focused on building and growing transformational healthcare  companies, aims to address this issue through the launch of Indigo Insurance NewCo. Backed by Oak  HC/FT, this company will disrupt the malpractice insurance market by offering more accurate and cost competitive products to health systems and providers. Benefitting from significant potential cost savings  as a result, providers may reallocate resources to invest more directly in patient care. This company  intends to fulfill Rubicon Founder’s mission of creating enduring value by impacting people in a  measurable way.  

Position Description: 

The Underwriting Operations Assistant will assist and support the Underwriting team in providing exceptional customer service levels for policyholders, agents/brokers, and internal customers. Under general supervision, handle policy processing for new business, renewals, and ongoing account maintenance.  This position should also demonstrate strong analytical and interpersonal skills in addition to outstanding customer service skills.

We are a remote distributed team who gathers with intention. You will thrive here if you find energy working from home and getting together to build relationships. At Indigo, you'll have the opportunity to contribute to a meaningful mission that makes a difference in the lives of healthcare providers and their patients. 

Roles & Responsibilities: 

• Brings a curious mindset and motivation to better understand and apply a new, data driven approach to Underwriting 
• Responsible for providing the highest level of accuracy and support to the Underwriting Team throughout the new business lifecycle and ongoing renewal account maintenance.
• Performs initial review, triage, and processing of new business and renewal submissions.
• Work with the IT and Product Teams to troubleshoot, coordinate, and communicate system problems.
• Demonstrates a sense of urgency and consistently meet processing deadlines per Underwriting Service Standards.
• Support Underwriting Team in the production, selection, pricing, control, and servicing of insurance policies using Indigo’s model 
• Understands and complies with regulatory requirements, Patient Compensation Fund (PCF) rules and unique requirements 
• Collaborates with Sales to build, strengthen, and manage relationships with agents/brokers