OPS Security Group is seeking professional and customer-service-focused Enhanced Security Officers for a people-facing security role at the Hope Center in New Castle, DE. This position requires strong communication skills, professionalism, and the ability to handle high-interaction environments while maintaining safety and security standards.
Responsibilities- Monitor property and report suspicious activity
- Perform ingress/egress and access control procedures
- Conduct walking patrols throughout the property
- Monitor CCTV and surveillance systems
- Respond to emergencies, incidents, and alarms
- Complete daily activity logs and incident reports
- Assist with resident intake and screening processes
- Support case managers during high-traffic periods
- Enforce curfew and facility policies
- De-escalate conflicts and maintain a professional presence
- Build positive rapport with residents, staff, and visitors
- Perform additional security duties as assigned
- Valid Delaware Red Card required
- High School Diploma or GED
- Minimum 2 years of customer service experience
- Previous security, military, law enforcement, concierge, or service industry experience preferred
- Strong communication and de-escalation skills
- Basic computer knowledge (email, reports, Microsoft Office, etc.)
- Reliable transportation
- Ability to pass background check, drug screening, and OPS training requirements
Candidates should meet at least one of the following:
- 4 years of armed security experience
- 3 years of military experience
- State or federally certified law enforcement academy training
- Ability to stand and patrol for extended periods
- Ability to lift up to 25 lbs
- Ability to wear a security uniform
- Ability to pass Physical Agility Test (PAT):
- 100-meter run in 66 seconds or less
- 30 push-ups
- 26 sit-ups
- CPR/AED/First Aid/BLS training preferred or ability to obtain
- Must maintain a clean and professional appearance
- Candidates cannot have previously worked at the Hope Center
OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership.
This is a high-stress, high-interaction environment working with individuals who may be experiencing mental health challenges, trauma, emotional distress, or crisis situations. Candidates must be able to remain calm, professional, and emotionally controlled under pressure.
This role is not suited for individuals who become easily overwhelmed in emotionally intense environments. Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Valid Delaware Red Card
- High School Diploma or GED
- Minimum 2 years of customer service experience
- Previous security, military, law enforcement, concierge, or service industry experience
- Strong communication and de-escalation skills
- Basic computer knowledge (email, reports, Microsoft Office)
- Reliable transportation
- Ability to pass background check, drug screening, and OPS training requirements
- Ability to stand and patrol for extended periods
- Ability to lift up to 25 lbs
- Ability to wear a security uniform
- Ability to pass Physical Agility Test (100-meter run in 66 seconds, 30 push-ups, 26 sit-ups)
- CPR/AED/First Aid/BLS training or ability to obtain
- Cannot have previously worked at the Hope Center
- Maintain a clean and professional appearance
- Ability to remain calm and emotionally controlled in high-stress, high-interaction environments
What We Do
OPS Security Group specializes in providing comprehensive, professional security solutions to businesses, communities, and executives throughout Pennsylvania, New Jersey, New York, Delaware, Maryland, Virginia, Washington D.C., West Virginia, Ohio, Nevada, and Florida. With unrivaled expertise, we're committed to ensuring your peace of mind, safety, and business continuity. Let's secure your future, together.
