Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
Collaborate across teams to maintain and enhance the UHNW client experience.
Document client and team feedback to support continuous service improvement with the business.
Build expertise in Vanguard products, services, and industry trends to guide clients effectively.
What It Takes
Minimum of three years’ experience in Financial Services; client service experience preferred.
Undergraduate degree or equivalent combination of training and experience.
Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.
Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.
Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.
How We Will Support You
Fully paid training and coaching to help you obtain required licenses.
Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management
Qualifications:
Minimum of three years related work experience in the Financial Services industry.
Experience in client services preferred.
Undergraduate degree or equivalent combination of training and experience required.
This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.
Why Vanguard
At Vanguard, we believe in supporting our “crew” personally through all life stages.
Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus
In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include:
World class training and development programs to equip you with the tools to take the FINRA Series 66.
A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.
An annual bonus (known internally as Partnership) based on company performance.
18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.
Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.
Best-in-class medical, dental, and vision coverage with on-site health perks:
CrewCare: our own onsite health-clinic for you and your loved ones.
ShipShape: onsite fitness center.
LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.
Education benefits including tuition reimbursement designed to support you in furthering your education.
Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different!
For a deeper look into our benefits, please visit our Why Vanguard page!
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum three years' experience in Financial Services
- Undergraduate degree or equivalent combination of training and experience
- Active SIE and FINRA Series 7 license
- Series 66 or ability to obtain Series 66 within 90 days of joining
- Ability to build trust and rapport with clients using a consultative sales model
- Confidence discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics
- Client service experience
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
