The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Executes system Upgrade & Installations and Relocations and provides technical support for other CS activities when needed. Conducts mostly well-defined tasks, with a higher degree of independency and under limited supervision.
Requires flexibilty and openess to accommodate various work settings, locations and interactions/collaborations with different colleagues.
Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
Problem handovers and routingHandover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
UpgradeExecute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence.
Provide feedback during execution in order to improve cycle time and performance.
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
Process OptimizationSignal gaps and improvement opportunities and reports it to the relevant stakeholders
Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
Knowledge build-up and transferMaintain and broaden own knowledge, shares best known methods within the work group.
CoachingProvide appropriate support and assistance to less experienced engineers on first tasks.
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- BSc degree in Electrical Technology, Mechatronics, Mechanical Engineering or equivalent experience
- Experience in a technical industry
- Semiconductor industry experience
- Proficiency with computer applications including data analysis tools, spreadsheets, and presentation software
- Flexibility to work in various settings and collaborate with different colleagues
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
