The Role
Owns enterprise UI/UX architecture across multiple products, including the design system, reusable UI foundation, UX governance, accessibility, and research practices. Builds component libraries and standardized interaction patterns while partnering with Product, Engineering, and Customer Success. Leads design reviews, quality gates, usability validation, and organization-wide initiatives to simplify workflows. Mentors designers and guides front-end engineers without direct authority, while aligning designs with technical architecture and supporting AI-enabled experiences.
Summary Generated by Built In
About Ginesys
Ginesys is India's leading retail technology platform, powering 1,200+ customers and 50,000+ users through the unified GinesysOne suite — ERP, Cloud POS (Zwing), Order Management (Browntape), GST Compliance (EaseMyGST), and BI (InsightX). We are evolving from a System of Records to a System of Intelligence through Ginesys.AI.
Role Summary
The UI/UX Architect is the single accountable owner of enterprise UI/UX architecture across all products. This person defines the design system, reusable foundation layer, and UX governance model that every product team builds on — enabling consistent, scalable, and intuitive experiences across ERP, POS, OMS, WMS, Reporting, and future modules.
This is a matrix leadership role. The UI/UX Architect does not own product-specific design decisions or engineering implementation — those stay with Product Managers and Engineering respectively. Instead, this role sets the standards, patterns, and governance those decisions must work within, and partners closely with Product Management, Engineering, and Customer Success to apply them.
This is a hands-on architecture and design leadership role. The person doesn't just define standards on paper — they build reusable component libraries, foundation screens, and research-backed patterns that product teams consume directly.
What This Role Owns
- Enterprise UI/UX architecture: the long-term design architecture strategy across all products.
- Enterprise Design System: tokens, typography, color, spacing, grid, components, patterns, accessibility, and responsive standards — owned and evolved centrally.
- UI Foundation Layer: reusable screens and patterns (auth, navigation, dashboards, tables, forms, filters, notifications, empty / loading / error states) that every product consumes.
- UX Governance: the design review process, quality gates, accessibility compliance, and pattern library governance.
- UX Research practice: the methods and cadence for user research, journey mapping, and usability validation across products.
- Design capability building: mentoring UI/UX designers and guiding front-end engineers on usability principles.
What This Role Does Not Own
- Product roadmap or feature prioritization: owned by Product Managers.
- Product-specific UX decisions: co-owned with Product Managers within the enterprise design system — this role sets the standards, Product Managers decide the product's specific workflows.
- Engineering implementation and technology stack decisions: owned by Engineering Architects; this role ensures designs are aligned with and feasible on the chosen stack.
- People management of designers embedded in product teams: reporting model to be confirmed with leadership.
- Brand identity and marketing collateral: owned by Marketing/Brand, where such a function exists; this role ensures product UX stays brand-compliant.
Key Responsibilities
Enterprise UI/UX Architecture
- Define the long-term UI/UX architecture strategy across all products and own the scalable enterprise design framework.
- Establish standardized UX principles, reusable interaction models, navigation frameworks, and common user journeys for enterprise workflows.
- Define information architecture standards and a scalable component taxonomy that enables rapid product development.
Enterprise Design System
- Own and evolve the enterprise Design System: tokens, typography, color, spacing/grid, icons, components, templates, patterns, accessibility, and responsive/mobile/tablet/desktop standards.
- Build reusable component libraries that every product team consumes, ensuring complete consistency across the portfolio.
UI Foundation Layer
- Architect and standardize a reusable UI foundation layer — authentication, navigation, search, dashboards, notifications, tables/data grids, forms, filters, pagination, reports, wizards, dialogs, and standard empty/loading/error/success states.
- Ensure this foundation reduces implementation effort for every future product and module.
Product-Specific UX Partnership
- Partner with Product Managers to design differentiated experiences for ERP, POS, OMS, WMS, Inventory, Finance, Reporting, and AI-enabled workflows.
- Translate business workflows into intuitive digital experiences within the enterprise design system.
Customer Experience Strategy
- Drive organization-wide initiatives to reduce clicks, simplify workflows, lower cognitive load, and improve discoverability, navigation, and first-time usability.
- Lead personalization, context-aware, and AI-assisted interaction initiatives.
UX Research
- Lead UX research: user interviews, customer workshops, journey mapping, personas, task analysis, usage analytics, A/B testing, and prototype validation.
- Use research findings to continuously improve products and validate design decisions before they scale enterprise-wide.
UX Governance
- Establish and run governance mechanisms: design reviews, UX quality gates, design approval process, component governance, accessibility and brand compliance, and release readiness reviews.
- Ensure no product ships a pattern outside the design system without going through governance.
Technology Alignment
- Collaborate with Engineering Architects to ensure designs align with the technology stack and are technically scalable.
- Partner with engineering teams through implementation to protect design intent.
Matrix Collaboration And Leadership
- Work across Product Management, Engineering, Customer Support, Customer Success, Sales, and Implementation teams — influencing without direct authority.
- Mentor UI/UX designers, guide front-end engineers, and conduct design workshops to build organizational design capability.
Continuous Innovation
- Track industry trends (AI-powered UX, conversational interfaces, design automation, micro-frontends, cross-platform design) and recommend adoption where it strengthens the enterprise experience.
Required Experience
14+ years in UI/UX design and architecture, including at least 5+ years leading enterprise design systems.
Experience architecting UX across multiple products in an enterprise SaaS organization.
Deep expertise in design systems, accessibility standards, and interaction pattern architecture.
Strong front-end technical fluency (HTML5, CSS3, JavaScript/TypeScript, React/Angular/Vue) to credibly partner with engineering.
Experience running UX governance — design reviews, quality gates, and pattern library management.
Experience operating in a matrix organization — influencing Product, Engineering, and Customer Success without direct authority.
Strong UX research practice — from user interviews and journey mapping to usage analytics and A/B testing.
Bachelor's degree in Design, Computer Science, Human Computer Interaction, Information Design, Engineering, or a related discipline; Master's degree preferred.
Helpful Experience
Retail domain experience — POS, ERP, Order Management, Warehouse Management, Omnichannel Retail, e-commerce, or Supply Chain.
Experience with the specific design and front-end tooling in use (Figma, FigJam, Storybook, design tokens, micro-frontend architecture).
Exposure to AI-enabled product experiences and conversational interfaces.
Experience working with globally distributed product and engineering teams.
Certifications in UX, HCI, Interaction Design, Accessibility, or Design Thinking.
Benefits:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:
Ginesys Academy for holistic training and development Comprehensive health insurance coverage Excellent rewards and recognition policy
Transparent compensation policy with no unnecessary deduction in CTC Annual company off-site and a variety of events, celebrations throughout the year
Travelling opportunities between our offices across the country. Annual Ginesys walkathon & related sporting events. Quarterly Coffee with CEO and more!
Here’s our story; now tell us yours
Ginesys is India’s best omni retail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs. 1200 + brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionize retail by being a single-stop cloud-based retail suite. We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite. Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website http://ginesys.in
Skills Required
- 14+ years of experience in UI/UX design and architecture
- 5+ years leading enterprise design systems
- Experience architecting UX across multiple products in an enterprise SaaS organization
- Deep expertise in design systems, accessibility standards, and interaction pattern architecture
- Strong front-end technical fluency in HTML5, CSS3, JavaScript or TypeScript, and React, Angular, or Vue
- Experience running UX governance, design reviews, quality gates, and pattern library management
- Experience operating in a matrix organization and influencing Product, Engineering, and Customer Success without direct authority
- Strong UX research practice, including user interviews, journey mapping, usage analytics, and A/B testing
- Bachelor’s degree in Design, Computer Science, Human Computer Interaction, Information Design, Engineering, or a related discipline
- Master’s degree
- Retail domain experience, including POS, ERP, order management, warehouse management, omnichannel retail, e-commerce, or supply chain
- Experience with Figma, FigJam, Storybook, design tokens, or micro-frontend architecture
- Exposure to AI-enabled product experiences and conversational interfaces
- Experience working with globally distributed product and engineering teams
- Certifications in UX, HCI, Interaction Design, Accessibility, or Design Thinking
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The Company
What We Do
Ginesys One is the leading omnichannel suite of complete solutions for the entire retail value chain. Our cloud-based Ecommerce Order Management System, POS, ERP, BI, and GST software simplifies retail operations, enabling retailers to manage inventory, sales, and accounting seamlessly. With over 1200 customers and 50,000+ users across various verticals of retail, including apparel, footwear, fabrics, consumer durables, FMCG, departmental stores, supermarkets, and furnishings, we have established ourselves as experts in the retail space. Our pan-India presence includes offices in Gurgaon, Kolkata, Mumbai, Hyderabad, Goa, and Bangalore. Visit our website to learn more about how Ginesys One can transform your retail operations
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