Organization's Summary Statement:
University Human Resources Operations is seeking a detail-oriented and service-driven HR Generalist to join our team. This position is a critical front-line resource, providing comprehensive HR customer service and operational support to campus HR Analysts, employees, and other stakeholders.
The HR Generalist responds to inquiries across a wide range of human resources functions, including benefits, recruitment, training, HR transactions, and general HR policies and procedures. In this role, you will serve as the primary point of contact for campus users, providing guidance, troubleshooting support, and process navigation related to core HR systems and procedures. This role involves troubleshooting, testing, and partnering with HR and Workday teams to resolve complex issues. Systems include ServiceNow, Workday, State of Maryland Systems, and other campus-based systems.
Success in this role requires the ability to manage multiple priorities, navigate and understand complex systems, communicate clearly and empathetically, adapt quickly to changes, and provide accurate and timely support. A strong customer service mindset and the ability to translate complex HR concepts into clear guidance are essential. This role plays a key part in delivering responsive, knowledgeable, and effective HR services to the campus community.
- Serve as a first point of contact for campus customers by responding to routine HR inquiries via phone, email, and/or ticketing system, providing timely and courteous customer service.
- Provide basic HR support across a range of functional areas, including benefits, recruitment, onboarding, training, payroll, and general HR policies and procedures.
- Perform standard HR transactions and data entry using core HR systems, ensuring accuracy and compliance with established processes.
- Provide guidance to campus users on routine HR processes and system navigation, using job aids, documentation, and established procedures.
- Research and respond to common HR questions using available resources and knowledge base materials; escalate non-routine or complex issues to appropriate HR staff as needed.
- Support the HR Generalist team during peak service periods by assisting with workload volume and maintaining service levels.
- Maintain confidentiality of employee information and adhere to university policies, procedures, and data security requirements.
This is a C1 Contractual position working up to 40 hours per week, up to 6 months.
Physical Demands:
Because of its customer service nature, this is an in-office position that adheres to a standard work schedule. The majority of time is spent sitting at a desk at a computer workstation, and moving around the office to assist customers. Limited travel around the campus, and off-campus, may be necessary.
Required Application Materials: Resume , Cover Letter
Best Consideration Date: July 31st , 2026
Posting Close Date: NA
Open Until Filled: Yes
Education: Bachelor’s degree from an accredited college or university.
Experience: Three (3) years of professional human resources experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
Knowledge, Skills, Abilities:
Knowledge of human resources policies and procedures, and federal, state, and other applicable human resources related laws, rules, regulations, and ordinances.
Skill in the use of Microsoft Office products.
Skill in troubleshooting system errors.
Ability to multi-task and prioritize assignments.
Ability to analyze situations and determine the best recourse for response.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment EligibilityThe successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO StatementThe University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination NoticeResourcesLearn how military skills translate to civilian opportunities with O*Net Online
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Skills Required
- Bachelor's degree from an accredited college or university
- Three (3) years of professional human resources experience
- Additional work experience may substitute for education year-for-year up to four years
- Knowledge of human resources policies, federal, state, and applicable HR laws and regulations
- Skill in the use of Microsoft Office products
- Skill in troubleshooting system errors
- Experience with ServiceNow, Workday, and State of Maryland systems
- Ability to multi-task and prioritize assignments
- Ability to analyze situations and determine the best recourse for response
- Maintain confidentiality of employee information and adhere to data security requirements
- Completion of background check contingent on employment
- Must complete employment eligibility verification (Form I-9) and present required documents
- In-office work required; ability to adhere to a standard work schedule
What We Do
The University of Maryland, College Park offers federal student loans and covers tuition and fees for eligible students.
