The Role
The UC Engineer will focus on VoIP, Cisco UCCE, and IVR systems, requiring strong customer service and troubleshooting skills, along with extensive telecommunications experience.
Summary Generated by Built In
Job Description
- Must be a VoIP SUBJECT MATTER EXPERT
- Must have Cisco Unified Contact Center Enterprise (UCCE)
- 2 years experience with Interactive Voice Response (IVR)
- 4 + years Telecommunications experience.
- 4+ years VoIP experience
- 3 + years Unified Contact Center Enterprise (UCCE)
- Telecommunications experience of 2-3 years. Customer service and analytical skills required. Hands-on skills with Cisco call center applications, IVR systems, and call recording solutions. Must have experience with Microsoft Excel and related office products. Strong trouble shooting and people skills are necessary. International experience preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Telecommunications system administration.
- Ability to understand telecommunications terminologies.
- Ability to plan, organize and complete work as scheduled.
- Ability to work independently in conducting analysis and completing assignments.
SPECIAL REQUIREMENTS:
Ability to be on call 24x7 with a company supplied Smartphone.
Additional InformationShare the Profiles to dinesh@techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract
Duration: 6+ Months
Citizenship: USC/ H1B / GC
Expenses: All-inclusive
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Skills Required
- VoIP Subject Matter Expert
- Cisco Unified Contact Center Enterprise (UCCE)
- 2 years experience with Interactive Voice Response (IVR)
- 4+ years Telecommunications experience
- 4+ years VoIP experience
- 3+ years Unified Contact Center Enterprise (UCCE)
- Strong troubleshooting and people skills
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The Company
