We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality.
The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This is a full time role (40 hours/week) and may include off hours.
About the Team
Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.
About the Job
- Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
- Conduct investigations to identify users and pull records
- Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
About You
Minimum Qualifications
- Interest in issues related to law, policy, and privacy
- Familiarity with legal language and US/CAN criminal justice system
- Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
- Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
- Comfortable using Google Drive to collaborate with colleagues
- Comfortable with basic data analysis using Excel or Google Sheets
- Excellent writing skills
Preferred Qualifications
- Familiarity with applicable privacy laws and regulations
- Experience using investigative tools to conduct searches and identify records based on minimal information
- Basic understanding of SQL
- Professional experience related to legal and privacy operations
- Comfortable using Adobe Acrobat or similar PDF editing software
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$27.40—$30.29 USD
WA
$25.96—$28.85 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$25—$27.88 USD
All other states
$22.60—$25 USD
Instacart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Instacart and has not been reviewed or approved by Instacart.
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Healthcare Strength — Instacart’s corporate package is described as offering comprehensive medical, dental, vision, and mental-health coverage with additional protections like life and disability insurance. Benefits also extend into wellness support such as no-cost physical therapy and mental health services.
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Parental & Family Support — Paid parental leave and family-building support are positioned as a meaningful part of the corporate benefits package, including fertility/adoption assistance. Family medical leave and return-to-work support are also referenced as part of the overall offering.
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Retirement Support — A 401(k) with company match is referenced for corporate employees, alongside equity-related compensation elements. This frames retirement and long-term financial benefits as part of the total rewards approach for W-2 staff.
Instacart Insights
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What We Do
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule.
Why Work With Us
We provide the ingredients & inspiration for you to shape the career that nourishes you. Our team is building innovative solutions to never-before-solved business, technical, logistical, service, and creative challenges. If you're ready to do the best work of your life, come join our table.
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